Site IT Support Analyst II

Job Title: Site IT Support Analyst II

Location: Delaware OH location.- 43015

Duration: 12+ Months Contract with Possible Extension

Pay Range: $24- $26/HR on W2

Position Description

• Site IT Support (SIS) Analyst IV are business, function, or process specialists and can be technology generalists or specialists. They demonstrate the ability to clearly express and share ideas and risks verbally and written, positively and effectively to their supervisor and team members. I think it's effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the deliverable. They act within well-defined policies and procedures and are closely supervised. The normal focus is on existing products or processes.

• Site IT Support (SIS) Analyst IV is seen as an individual contributor within their team. They are competent at managing their time and have interpersonal and collaboration skills. They do not manage other

individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor, they are considered a member of a group or team focused

on delivering business goals by following structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work - their contribution is

measured by their ability to complete the work assigned to them. The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impacts others.

Key Responsibilities

• Entry-level position - Small Site(s) within the country – day-to-day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site

• and requires constant supervision

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

• Diagnosing problem sources through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

• Performs proactive monitoring of Client's computer systems through appropriate tools.

• Documents, tracks, and monitors problems to ensure timely resolutions.

Qualifications

• A 4-year degree in Computer Science, Engineering, or related discipline.

• Strong interaction and interpersonal skills specifically listening, providing guidance,

• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches, and recommend the most feasible and economical solutions.

• Follow company standards and apply policies consistently.

• Strong verbal communication skills, including the ability to document operations procedures

• Availability to work rotating shifts and holidays

• A Fluency in English

• A driving license (B)