Information Technology Support Engineer

Job Description: IT Support Engineer

Required Experience: 3+ yrs. of Related Experience

Reports To: IT Manager & ServiceDesk Manager

Summary Job Description: Balsam Technologies is a growing 10 person IT Managed Service Provider based in Gloucester MA seeking full-time IT Support Engineers to perform various types of hardware, software, and cloud service migrations, installations, and implementations for Balsam clients. Clients include various business organizations, municipalities, schools, and not-for-profit agencies. At Balsam, our IT Support Engineers are multi-disciplined in systems, network, and helpdesk engineering and interact directly with our clients.

If you’re a motivated fast learner when it comes to technology and want to work at a friendly office located on Boston’s beautiful North Shore, then Balsam Technologies may be just the place for you! Interested applicants should forward their resume to jobs@balsamtech.com 

Responsibilities & Duties:

• Lead or assist with various IT related installations, upgrades, and migrations.

• Lead or assist with various Office 365, and other cloud migrations and implementations.

• Lead or assist with network implementations and Cybersecurity related IT Services.

• Helpdesk support for computers, servers, network equipment, software, etc.

• Accurately document and track technical details on a daily basis.

Key Competencies/Technical Skills: 3+ yrs. Experience

• Preferred IT certifications – Networking, Server/Cloud Platforms, Security

• Microsoft OS Platforms & Microsoft 365 Platforms

• Wired and wireless networking, TCP/IP, VoIP, etc.

Preferred Qualities:

• Excellent problem solving and logical troubleshooting skills

• Good written and oral communication skills & meet deadlines

• High attention to detail while performing tasks and duties

• Teachability and able to recognize when to ask for help from others

• Ability to learn new technology via self-study, training, and hands-on experience

• Enjoy helping people - no problem is considered too small or mundane

• Self-motivated and can be self-directed when necessary

Benefits & Perks working at Balsam:

• Generous salary, bonuses, PTO, with room for annual growth.

• Friendly team with recognition for performance, skills, and experience.

• Ongoing training and advancement – exposure to wide range of technology

• Nice office, clothing, stocked kitchen - food, snacks, coffee, bagels, etc.