Information Technology Support Engineer

Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

• $60,000+ scalable based upon experience
• Retirement plan, PTO, health insurance benefits, and bonus plan
• Remote/Hybrid work schedule (up to 2 days remote) after training is completed
• Friendly, people-focused management and technical mentors

What You’ll Do:

• Support common business applications (MS365) via email, phone, and on-site support for 100+ SMB’s
• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
• Troubleshoot a wide variety of on-premises, and cloud environments
• Oversee new and existing equipment, hardware, and software upgrades
• Provide guidance to junior members of the team
• Participate in implementing network security solutions.
• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues

Skills You’llNeed:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Ability to stay organized and follow tasks through to completion with accuracy
• Willingness and ability to learn new applications and skills
• 2+ years of hands-on PC support experience
• Microsoft 365 experience
• Proficient knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?

• Quick apply with your resume

OR

• Get a head start on the application process through our online portal here:

https://www.ondemandassessment.com/link/index/JB-JGDF215W0?u=1049388