Information Technology Support
Information Technology Support
Brooksource
Pennsylvania, United States
See who Brooksource has hired for this role
Information Technology Support
Remote
Contract to hire
Job Description Summary: As a Representative 1 in Information Technology Support, you will be responsible for receiving and resolving internal user requests and issues via phone or ticketing system. Your role will involve tracking issues, escalating when necessary, and ensuring timely resolution or escalation to 2nd level support.
Core Responsibilities:
- Interact with cross-organizational entities to escalate trouble tickets and restore service promptly.
- Assist with basic End User support.
- Respond to trouble calls, alerts, and tickets in a timely and professional manner.
- Follow system security procedures and guidelines; establish user accounts and access rights.
- Must be available to work any shift during normal operating hours, 24 hours a day, 7 days a week.
- Provide weekend and other coverage as required.
- Develop and improve documentation to enhance and support issue analysis and resolution.
- Perform trend analysis of systems to ensure optimal performance.
- Comply with all established procedures and policies.
- Perform other duties and responsibilities as assigned.
Expectations for Employees at All Levels:
- Understand and adhere to our Operating Principles, making them the guidelines for how you perform your job.
- Prioritize the customer experience, ensuring seamless digital options at every touchpoint.
- Continuously develop knowledge and proficiency in our technology, products, and services.
- Collaborate effectively with colleagues to achieve common goals.
- Actively participate in the Net Promoter System, providing and receiving feedback to improve customer satisfaction.
- Drive results and contribute to the growth of the organization.
- Respect and promote inclusion and diversity.
- Uphold ethical standards and prioritize the well-being of all stakeholders.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Telecommunications
Referrals increase your chances of interviewing at Brooksource by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance
Get notified about new Information Technology Support Specialist jobs in Pennsylvania, United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Tier II Help Desk Technician - Junior
Tier II Help Desk Technician - Junior
-
Information Technology Support Specialist
Information Technology Support Specialist
-
IT Support Specialist (Remote)
IT Support Specialist (Remote)
-
IT Administrative Support Specialist
IT Administrative Support Specialist
-
Helpdesk Technician
Helpdesk Technician
-
SaaS Helpdesk Technician
SaaS Helpdesk Technician
-
IT Support Lead (Fixed Term)
IT Support Lead (Fixed Term)
-
Helpdesk Technician Lead
Helpdesk Technician Lead
-
Help Desk Technician I (Washington, DC Area Only)
Help Desk Technician I (Washington, DC Area Only)
-
Manager, IT Support & Implementation
Manager, IT Support & Implementation
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub