Information Technology Specialist (Systems Administration)

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Duties

As An Information Technology (IT) Specialist (Systems Administration) For Denali National Park And Preserve, The Incumbent Will Develop System Administration Requirements And Specifications, While Adapting Practices And Procedures To Ensure Execution Of Priorities And Compliance With Sound Systems Management, Interpreting Guidelines, And Adapting To New Or Emerging Requirements. The Incumbent Performs Cybersecurity Roles And Responsibilities As Well As End User Support. Major Duties Include:

• Managing park network systems for optimal use.
• Troubleshooting and resolving network issues.
• Managing parkwide IT infrastructure and plans for equipment replacement, upgrades, and entering projects in Project Management Information System (PMIS) as needed.
• Completing annual IT Spend Plan and review of the park's IT Contingency Plan.
• Managing end user support and provides technical support and education.
• Supervising park's IT team including three permanent staff members plus occasional volunteers and interns. Completes recruitment process for vacant positions.
• Participating in monthly team and supervisory meetings and serving as Acting Administrative Officer as needed.
  
  

Government housing is limited but may be available.

Denali is six million acres of wild land, bisected by one ribbon of road. Travelers along it see the relatively low-elevation taiga forest give way to high alpine tundra and snowy mountains, culminating in North America's tallest peak, 20,310' Denali. Wild animals large and small roam un-fenced lands, living as they have for ages. Solitude, tranquility and wilderness await. Additional information for this stunning geographical location is available here: Living in Denali and Denali National Park Month by Month.

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Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. Please, do NOT submit a copy of your driver's license with your application. If you are selected, you will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
• Must maintain a typing speed of 40 words per minute or higher.
• You may be required to work on-call, evenings, weekends, holidays, and overtime.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• You may be required to travel overnight away from home up to 1 night per month. You must obtain a government charge card for travel purposes.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• The position to which you will be appointed is subject to a financial disclosure reporting requirement and you will be required to complete a new entrant Confidential Financial Disclosure Report (OGE Form 450) within 30 days of your appointment.
• Applicants must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
  
  

Qualifications

All qualifications must be met by the closing date of this announcement-07/22/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

Candidates who do not meet these requirement by close of this announcement will receive no further consideration for this position.

BASIC REQUIREMENTS: You must have information technology (IT) related experience demonstrating each of the four competencies listed below. Please ensure that your resume clearly addresses these four competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  
  

-AND-

In Addition To Meeting The basic Requirements Listed Above, To Qualify For This Position At The GS-12 Grade Level, You Must Possess The Following Minimum Qualifications By Close Of The Announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: managing deployment of new workstation, server, network, storage, and backup hardware and software to the existing or additional customer base; serving as a technical authority for direction and decisions required to ensure project success; developing operational test and evaluation plans, standard operating procedures, and technical policies; and providing advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. You must include hours worked per week in your resume.

When describing the nature of your duties (e.g., your paid or unpaid work or volunteer experience), please be extremely clear, thorough, and specific. We will not make assumptions regarding your experience. Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. For additional information on what to include in your resume, click here. For information on what you should leave out of your resume, click here. The following five-minute video may also be helpful for creating and updating your federal resume: click here.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR

• 575.102 is not eligible for a recruitment incentive.
  
  

A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Physical Demands: The work is primarily sedentary. Some work may involve travel to and attendance at meetings and conferences or travel to other park facilities away from the work site. This travel includes no-cost day trips (<12 hours) to Talkeetna, Alaska, and Fairbanks, Alaska. Some employees may carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort. During the summer season, work may involve occasional travel to field sites (near and remote), flying in helicopters and fixed wing aircraft, and extensive hiking, often carrying computer equipment.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. During the summer field season, work is performed in various remote locations.

The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.

Travel, transportation, and relocation expenses will be paid if the person selected for the position is from outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations.

Employer paid and reimbursed relocation expenses are considered taxable income. The NPS does not provide tax, legal or accounting advice. Employees should consult professional tax, legal and accounting advisors regarding concerns about the financial implications of a Permanent Change of Station (PCS).

Alaska currently does not have a state income tax.

In the event of an accident while traveling in a government aircraft, the payable benefits of a private life insurance policy may be affected.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates Will Be Rated And Ranked Using Category Rating Procedures. These Procedures Place Candidates With Veteran's Preference Above Non-preference Eligibles Within Each Category. Veterans With a Service Connected Disability Of At Least 10 Percent Are Listed In The Highest Quality Category, Except When The Position Being Filled Is Scientific Or Professional At The GS-09 Grade Level Or Higher. Under Category Rating, Candidates Will Be Rated And Ranked Into One Of Three Categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
• Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
  
  

You will be evaluated on the following competencies:

• Customer Service (Clerical/Technical)
• Leadership
• Technical Competence
• Technology Awareness
• Writing
  
  

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a subject matter expert (SME) panel resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.