Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.
ACS has worked with corporate clients over 30 years including: Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher’s Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others!
Position Background:
ACS is searching for an IT Support Technician to join our team for one of our clients in the New York area. The IT Solutions Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.
Job Duties(include but not limited to):
Provide excellent customer support and technical services
Take ownership of tasks and follows through to ensure complete resolution
Work closely with the company’s support desk team to resolve technical issues
Diagnose errors or technical problems and determines proper solutions
Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to:
Provide training to customers about product usage and maintenance
Continuously monitors schedule in the Dispatch Portal and acknowledges newly assigned tickets throughout the day
Acknowledges and reviews all assigned tickets for the next day by the end of the current shift
Completes daily review of incoming emails to acknowledge updates, memos, and change controls
Reviews age of equipment (servers, workstations, printers, etc.), software, and warranty expirations and makes recommendations to client and Company management for upgrades
Documents client processes by creating SOPs (Standard Operating Procedures) including, but not limited to:
New User Setup & Termination Processes(Active Directory)
Workstation Setup Guides
Network Diagrams
Requirements
What Our Ideal Candidate Will Bring:
Minimum 3+ Years of computer hardware repair
At least 3 years of outstanding customer service experience
At least 2-3 years of hands-on technical experience
Strong working knowledge of:
Windows 7 & 10 Devices
Apple Laptops and Desktop
Active Directory, File & Printer Servers
Office 365/Google Suite
Networking & Network Switches
Hardware Installations/Troubleshooting
Basic Knowledge of:
VoIP Systems
Video Conference Systems
Systems and Network Security
System backup
Imaging
Benefits
What Our Ideal Candidate Will Receive:
A company focused on maintaining a great company culture
An opportunity to make a difference in the company and to be rewarded for doing so
A company that is always looking to improve while adhering to our core principles.
An opportunity for career growth within the organization
Competitive compensation package with variable pay potential and benefits
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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