Information Technology Specialist

Duties

As a vital member of the DSO Administrative Operations Staff, the incumbent of this position will serve as an Information Technology Specialist, responsible for providing technical solutions for virtual and in-person national conferences and training events; fullfilling requests for AV equipment shipped to events; testing equipment and applications; monitoring updates; training staff on the use of AV equipment, SharePoint, remote login; and liaising with agency help desk technicians to support the IT needs of DSO staff.

We value innovation and actively leverage the use of technology to increase our efficiency, and effectiveness, while managing costs. The incumbent of this position must be able to take ideas and turn them into action, operate audio-visual (AV) equipment, and provide technical support to DSO staff. Applicants must demonstrate familiarity with virtual and on-site conference operations, understand databases and systems capabilities, and appreciate the role security plays in IT support.

Duties of the position include, but are not limited to:

• Providing technical solutions for virtual and in-person national conferences and training events.
• Fulfilling requests for AV equipment that is shipped to these events.
• Testing equipment and applications, monitoring updates, and troubleshooting issues as they arise.
• Training staff on the use of AV equipment, SharePoint, remote log in, digital signage, survey applications, and more.
• Researching audio visual and video equipment, applications, programs, processes, and resources to enhance current operations, increase efficiency, and manage costs.
• Providing technical support for databases, software, and officewide projects.
• Liaising with agency help desk technicians to support the IT needs of DSO staff.
• Managing equipment inventory records.
• Monitoring support ticket resolution, tracking software licenses, and project progress.
• Monitoring file access and ensuring data access control measures are in place.
• Preparing and updating standard operating procedures documents.
  
  

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

• All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
• Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
• All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
• New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/ .
• All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
• You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
• If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  
  

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated ability to operate audio-visual equipment, video software, survey application(s), Windows 11 operating system, and a variety of software programs.

Education

This position does not require education to qualify.

Additional Information

The AO is an Equal Opportunity Employer.