Information Technology Service Management Specialist
Information Technology Service Management Specialist
Cybernetic Search
Atlanta Metropolitan Area
See who Cybernetic Search has hired for this role
Join a thriving utility company, embarking on a unique opportunity in one of the market's most dynamic segments. My client provides meaningful work that goes beyond basic services, playing a vital role in closing the digital divide in rural communities.
This position offers more than just a job; it's a chance to be part of a reputable company where your contributions make a lasting impact. My client fosters upward mobility, providing a platform for professional growth. As part of the team, you can expect a competitive salary and benefits package.
Key Responsibilities:
- Lead the charge in handling new customer requests by leveraging ITIL processes to conceptualize and implement cutting-edge automation solutions. Identify and execute improvements that streamline IT Service Management (ITSM) platform workflows.
- Technical Mastery: Provide your technical expertise to the ITSM platform, taking charge of configuration changes, system patching, and utilizing ITSM tools for effective management of assets, changes, network operations, and incident handling.
- Collaborate closely with stakeholders to facilitate requirement gathering and design enterprise-level ITSM solutions. Ensure that your solutions adhere to industry compliance standards.
Requirements:
- Possess a Bachelor's Degree in Engineering, IT, Business, or a related field.
- IT Service Management Prowess: Demonstrate a solid foundation in IT Service Management, encompassing asset management, incident resolution, service requests, problem-solving, change management, release management, and project execution.
- Experience: Accumulate a minimum of 5 years of hands-on experience in IT Service Management.
- ITIL Expert
For more information about this position please contact Samantha Buenrostro at sbuenrostro@cyberneticsearch.com.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Information Services, Computer and Network Security, and Technology, Information and Internet
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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