Information Technology Service Delivery Manager
Information Technology Service Delivery Manager
IT BY DESIGN
Jersey City, NJ
See who IT BY DESIGN has hired for this role
JOB OVERVIEW:
The Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Delivery Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.
ELIGIBILITY:
• Graduate/Postgraduate with 10+ years of relevant experience
MUST HAVES:
· Knowledge and experience in cross-functional management methods and techniques.
· Knowledge of IT applications, processes, software, and equipment.
· Strong organizational, presentation, and customer service skills.
· Skill in strategic planning with an ability to think ahead and plan over a 6 - 12 months’ time span.
· Skill in planning and preparing written communications.
· Skill in leading people and getting results with a strong customer orientation.
· Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
· Ability to multi-task and adapt to changes quickly.
· Ability to work in a team and communicate effectively.
· Service awareness of all organization’s key IT services for which support is being provided.
· Understanding of support tools, techniques, and how technology is used to provide IT services.
· Typing skills to ensure quick and accurate entry of service request details.
· Self-motivated with the ability to work in a fast-moving environment.
-
Seniority level
Director -
Employment type
Full-time -
Job function
Consulting, Information Technology, and Strategy/Planning -
Industries
IT Services and IT Consulting, IT System Data Services, and Business Consulting and Services
Referrals increase your chances of interviewing at IT BY DESIGN by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance
Get notified about new Information Technology Service Delivery Manager jobs in Jersey City, NJ.
Sign in to create job alertSimilar jobs
People also viewed
-
Project Manager with Security Clearance
Project Manager with Security Clearance
-
Capture Manager
Capture Manager
-
Chicago - Practice Innovation Manager
Chicago - Practice Innovation Manager
-
Manager, Clinical Informatics
Manager, Clinical Informatics
-
New York - Practice Innovation Manager
New York - Practice Innovation Manager
-
CAPTURE MANAGER with Security Clearance
CAPTURE MANAGER with Security Clearance
-
CAPTURE MANAGER with Security Clearance
CAPTURE MANAGER with Security Clearance
-
Supervising Case Manager
Supervising Case Manager
-
Deputy Service Delivery Manager
Deputy Service Delivery Manager
All Native Group, The Federal Services Division of Ho-Chunk Inc.
-
Lead IT Project Manager
Lead IT Project Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub