Information Technology Operations Supervisor

The mission of the Office of Energy Infrastructure Safety (Energy Safety) is to advance long-term utility infrastructure safety through data-driven, wildfire mitigation evaluation and compliance, excavation standards and education, in collaboration with local, state, and federal agencies, and in support of improved utility infrastructure, safety culture, and innovation.

This position is remote-centered and is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment.

Under general direction of the Chief Information Officer, the incumbent will plan, organize, and direct the work of the IT Operations Section and occasionally perform the most difficult and/or sensitive work in a combination of the following domains: business technology management, client services, and system engineering. This incumbent will also be responsible to identify, document, and monitor defined service levels and performance management standards; manage contracts; develop scopes of work; and participate in vendor/product solution evaluation and selection. The IT Operations Section is responsible for IT help desk, IT infrastructure, IT asset management, Microsoft Office 365 administration, Microsoft Azure administration, and ServiceNow administration.

Final Filing Date: 7/3/2024

Job Control Number: 436420