Information Technology Operations Manager
Information Technology Operations Manager
Akkodis
San Francisco, CA
See who Akkodis has hired for this role
Akkodis is seeking a IT Operations Manager for a Fulltime position that is a Onsite role in San Francisco, California and requires work 5 days/Week in the office. Ideally, we are looking for applicants with proven experience in IT / Cloud operations management, Azure Cloud, and financial services/asset management experience.
JOB TITLE: IT Operations Manager
EMPLOYMENT TYPE: Direct Hire/Fulltime
LOCATION DETAILS: Onsite - San Francisco, California.
Salary Range: $120 - $150K/Annum (Salary may be negotiable based upon experience, education, geographic location, and other factors)
Responsibilities:
- Work with Cloud Platform Engineering, Cloud Application Development and Data Platform development teams to operationalize new capabilities.
- Partner with Development team to design, plan, create and implement software so systems are designed about appropriate availability and performance.
- Help evolve our DevSecOps processes to follow our software development lifecycle.
- Build and maintain cloud operations procedures and policies
- Ensure our Cloud and on-premise systems have the right monitoring tools, so we can identify potential problems early on and fix them proactively.
- Manage offshore and onshore resources to monitor our systems 24*7.
- Develop SLAs (service level agreements) and benchmark each system’s availability relative to benchmark.
- Maintain the firm’s asset inventory and tightly manage any changes to the asset inventory.
- Maintain and expand on our outage, incidents, service requests and change ticket metrics. Identify and prioritize projects that will reduce volume and improve user experience.
- Serve as a Crisis Manager in a disaster recovery event by facilitating failover to a secondary or tertiary location for on premise, Cloud and/or vendor hosted solutions.
- Identify business impacts and be the point person in facilitating resolution on any high severity incident including trading, Cloud, cybersecurity, and data incidents.
- Help evolve our Change Management process to support DevOps.
Qualifications/Required Skills:
- 5+ years in IT / Cloud operations management role and 15+ years in IT sector
- 3+ years of working knowledge of Azure Cloud preferable
- 5 – 10 years of financial services/asset management experience
- Knowledge of Azure Cloud Platform including VPC, Load balancer, and WAF,
- Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office 365, Teams, Power Automate
- Knowledge of Cisco Networking
- Windows and Linux Operating Systems, SQL Server and Active Directory
- PowerShell scripting, Terraform, Ansible
- Service Now incident workflow and CMDB (configuration management database)
- Workflow automation with Power Automate, Workato or like tools
- Familiar with Converged Infrastructure, VMware, VxBlock, VDI
- Knowledge of Azure Virtualization Platforms
- Enterprise Backup, Data Replication and restoration experience in Business Continuity or Disaster Recovery events
- Experience developing DevSecOps CI/CD pipeline
- CRM Dynamics 365 know-how
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Banking, Financial Services, and Investment Banking
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