Information Technology Operations Manager

Akkodis is seeking a IT Operations Manager for a Fulltime position that is a Onsite role in San Francisco, California and requires work 5 days/Week in the office. Ideally, we are looking for applicants with proven experience in IT / Cloud operations management, Azure Cloud, and financial services/asset management experience.

JOB TITLE: IT Operations Manager

EMPLOYMENT TYPE: Direct Hire/Fulltime

LOCATION DETAILS: Onsite - San Francisco, California.

Salary Range: $120 - $150K/Annum (Salary may be negotiable based upon experience, education, geographic location, and other factors)

Responsibilities:

• Work with Cloud Platform Engineering, Cloud Application Development and Data Platform development teams to operationalize new capabilities.
• Partner with Development team to design, plan, create and implement software so systems are designed about appropriate availability and performance.
• Help evolve our DevSecOps processes to follow our software development lifecycle.
• Build and maintain cloud operations procedures and policies
• Ensure our Cloud and on-premise systems have the right monitoring tools, so we can identify potential problems early on and fix them proactively.
• Manage offshore and onshore resources to monitor our systems 24*7.
• Develop SLAs (service level agreements) and benchmark each system’s availability relative to benchmark.
• Maintain the firm’s asset inventory and tightly manage any changes to the asset inventory.
• Maintain and expand on our outage, incidents, service requests and change ticket metrics. Identify and prioritize projects that will reduce volume and improve user experience.
• Serve as a Crisis Manager in a disaster recovery event by facilitating failover to a secondary or tertiary location for on premise, Cloud and/or vendor hosted solutions.
• Identify business impacts and be the point person in facilitating resolution on any high severity incident including trading, Cloud, cybersecurity, and data incidents.
• Help evolve our Change Management process to support DevOps.

Qualifications/Required Skills:

• 5+ years in IT / Cloud operations management role and 15+ years in IT sector
• 3+ years of working knowledge of Azure Cloud preferable
• 5 – 10 years of financial services/asset management experience
• Knowledge of Azure Cloud Platform including VPC, Load balancer, and WAF,
• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office 365, Teams, Power Automate
• Knowledge of Cisco Networking
• Windows and Linux Operating Systems, SQL Server and Active Directory
• PowerShell scripting, Terraform, Ansible
• Service Now incident workflow and CMDB (configuration management database)
• Workflow automation with Power Automate, Workato or like tools
• Familiar with Converged Infrastructure, VMware, VxBlock, VDI
• Knowledge of Azure Virtualization Platforms
• Enterprise Backup, Data Replication and restoration experience in Business Continuity or Disaster Recovery events
• Experience developing DevSecOps CI/CD pipeline
• CRM Dynamics 365 know-how