Information Technology Manager
Information Technology Manager
Insight Global
Columbus, IN
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Position: IT Manager
Location: Columbus, IN
Salary: $65,000-$70,000
Onsite Schedule: On-site 5 days a week
Duration: Permanent Direct Hire
Must-haves
- Bachelor’s degree in an IT related field required.
- Three to five years’ supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
- Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills.
Day-to-Day
Under the direction of the Executive Director of IT Operations, the IT Manager will provide leadership over the technical staff responsible for IT service delivery; Maintain a high level of customer service excellence; Participate in budgeting, capital equipment processes, and quality improvement activities for the organization. The IT Manager will meet scheduled milestones to ensure project/program objectives are met in a timely manner; Implement and adhere to college-wide technical policies, objectives, and methods.
- Oversee and support all aspects of IT operations and service delivery within the assigned service area.
- Provide technical advice on technology related services that fall outside the scope of OIT, and where appropriate engage IT support staff to provide additional support.
- Work alongside campus leadership to improve IT service delivery, serve as the point of contact between campus leadership and OIT.
- Create and maintain an atmosphere of customer service excellence.
- Manage change control processes in accordance with college-wide change control processes as it applies to IT services.
- Manage hardware and software assets in accordance with statewide procedures.
- Recruit, manage, and supervise IT support staff.
- Participate in the IT budgeting process and direct expenditures for computer and technology services.
- Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.
- Create and maintain a team atmosphere, and project plans as appropriate.
- Support the daily IT operations, work with the Executive Director of IT Operations to provide leadership that promotes and supports compliance of the statewide goals of OIT.
- Directs, tracks, delegates, and reviews the IT Helpdesk requests and incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA).
- Reviews individual helpdesk requests and incidents of team members to assure that all items are resolved accurately, on time, and the communication documented is complete and respectful.
- Provide coaching to correct IT Helpdesk case and incident behavior that falls out of compliance, and communicate directly with customer to promote excellent customer service standards.
- Facilitate assistance from statewide teams or supervisor as needed to escalate an incident when it falls outside of the scope of the IT Support Team.
- Strong leadership, including management of a team, that promotes and supports compliance of the statewide goals of OIT.
- Provide continual leadership and coaching to all members of the team, both direct and indirect reports.
- Provide technical advice on technology related services that fall outside the scope of OIT Shared Services, and where appropriate engage IT support staff to provide additional support.
- Where appropriate, serve on campus cabinets and boards.
- Maintain communication with the IT System Administrator(s) and IT Network Administrator(s) as needed to service the local campus needs.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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