Information Technology Help Desk Support
Information Technology Help Desk Support
Net2Source Inc.
Texas, United States
See who Net2Source Inc. has hired for this role
Job Title: Contact Center Tech Rep I
Location: Remote (100%)
Pay Rate: $15/hr on w2
Positions: 30
Job Description:
Seeking technically competent candidates to handle Tier-1 support and troubleshooting using designated ticketing systems. Responsibilities include:
- Addressing user issues via telephone, email, and chat related to hardware, software, networking, and Learning Management Software (LMS).
- Handling student inquiries regarding registration, admissions, payments, and more.
- Troubleshooting and resolving routine issues; escalating complex problems to Tier 2/3 or supervisors.
- Logging interactions in ticketing systems and preparing incident reports.
- Ensuring adherence to schedules and flexibility for changing business needs.
Required Skills:
- Excellent customer service and communication skills.
- Proficiency in Microsoft OS and applications, hardware/software support.
- Prior help desk or contact center experience preferred.
- Familiarity with higher education systems and Learning Management Systems advantageous.
- CompTIA certification or similar IT certifications a plus.
Work Environment Requirements:
- High-speed internet (25 Mbps+), quiet workspace.
- Windows 10 or higher desktop/laptop (no Chromebooks/Macs).
- Webcam for training and meetings.
- Commitment to training and production schedules, including weekend shifts.
Additional Details:
- Full-time position with 8-hour shifts and potential for overtime during peak periods.
- Comprehensive training provided, ongoing upskilling opportunities.
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Seniority level
Associate -
Employment type
Contract -
Job function
Customer Service and Information Technology -
Industries
IT Services and IT Consulting, Telephone Call Centers, and IT System Custom Software Development
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