Information Technology focuses on technology that powers and enables storage, processing, and information flow within our organization. If your enjoy creating ways for technology to assist in decision making then we would love to hear from you. Please apply today!
Responsibilities
The Information Technology Help Desk Analyst provides quality customer service and technical assistance to computer users via telephone and email. Receives, logs, and trouble shoots all Information Technology service requests and provide status updates on problem resolution
Essential Responsibilities
Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems
Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues
Provides top quality customer service by assisting employees with problems that occur
Escalates problems to second level support when needed
Assists users with password resets
Trains new users on applications and Information Technology policies and procedures
Submits request to vendors regarding equipment repairs
Ensures that the necessary shipment of equipment is done according to company policy
Other duties as assigned
Qualifications
Education and Experience
High school degree or equivalent required
Associates Degree in Information Technology preferred
At least six months experience of Information Technology troubleshooting, customer service, or phone support required
Professional Certifications such as MCSE, MCSA, A+, HDI, or ITIL preferred, but not required
Experience with Active Directory, remote desktop tools, and ticketing systems preferred
Experience with Microsoft Office 365 products and Windows 7/8/8.1/10 required
Skills And Abilities
Ability to provide after-hours operations and on-call support (including, nights, weekends, and holidays) on a required rotating schedule
Ability to follow a defined work schedule and have reliable transportation
Strong technical, analytical, and critical thinking and problem-solving skills
Strong documentation skills preferred
Excellent communication skills and telephone protocol; professional verbal and written communication skills
Working Conditions
This position requires the ability to sit and/or stand for long periods of time, standards mobility to maneuver from one location to another, regular lifting and carrying items weighing 20 lbs. or less
About Our Line Of Business
BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com . Follow us on Facebook , Twitter and LinkedIn .
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
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