Information Technology Analyst

Are you ready to be part of a dynamic team that values excellence, teamwork, and making a difference?

Why Aspen Surgical?

At Aspen Surgical, we understand that our success begins with our people. That's why we prioritize creating a positive and rewarding work environment where every team member feels valued, respected, and inspired to excel. Here's what sets us apart:

PURPOSE OF THE ROLE:

The Technology Analyst provides customer service support to Aspen Surgical employees in all locations. The position performs problem analysis, root-cause analysis, and all relative processes that effect the customer service organization. In addition, the position supports IT projects and tasks, and ensures the effective utilization of the information technology process as well as systems, in order to provide the highest quality of service. The Technology Analyst reports to the IT Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned

New User Set-up

• Setup new hardware, including pc’s and phones. Order placement for new user hardware systems and reconfigure existing systems when appropriate.
• Ensure new users have passwords and appropriate access for their positions in the following systems: Active Directory – Keystone Domain, Office 365
• Ensure accounts are disabled, archived & removed when team members change positions or leave the company.
• Ensure disabled accounts are deleted in a timely manner.
• Move and/or reassign access to new or existing team members when individuals leave the company.

User Support

• Respond to user report of problems as appropriate. Provide end-user support and troubleshooting for all software, hardware, and communication systems as necessary when not resolved by Tier 1 managed service provider.
• Work with the IT Operations Manager to ensure all user issues are resolved within Service Level Agreements.
• Communicate with outside vendors as necessary to aid in the resolution of user issues.
• Resolve technical / technology issues or seek assistance.
• Teach skills to other team members.

Upgrade Cycle

• Work with the IT Operations Manager and Managed Service Provider for software changes and upgrades when necessary.
• Provide application and user support for hardware and software upgrades and changes.

OTHER DUTIES AND RESPONSIBILITIES

• Manage, track and disposition all technology assets at location keeping asset management list current and accurate.
• Provide guidance to Aspen Surgical team members and help coordinate and apply specific technical expertise towards the resolution of problems and the completion of projects.
• Work with managed service provider to maintain all hardware compliance.
• Serve as the in-house liaison for outside hardware consultants and resources when necessary.
• Assist with all other tasks and projects as directed by management.

EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:

• 1 – 3 years technical experience in a similar role preferred
• Proven experience as a Network professional
• Bachelors degree in computer science or related field, or 2-4 years relevant experience.
• Excellent understanding of computer systems (hardware, software), networks, etc.
• Excellent organization skills
• Excellent problem solving and analytical skills with ability to implement solutions effectively
• Able to manage multiple concurrent projects
• Able to meet deadlines and manage stress effectively
• Familiar with current IT security best practices and tools with an understanding of IT security and network risks.
• Strong customer service-oriented focus.
• Strong interpersonal skills are required. Ability to work effectively with team members.
• Strong verbal and written communication skills
• Working knowledge of continuous process improvement methodologies and customer satisfaction metrics.
• Ability to be flexible and deal with change both internal and external to the organization.
• Superb time management and the ability to prioritize assignments
• Deliver tasks and projects on time and meeting the expected standards of quality.

PHYSICAL REQUIREMENTS:

Standing, sitting, lifting, walking..

NOTE:The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation

At Aspen Surgical, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences that each individual has to offer. This job description is only a summary of the typical functions of the job and not intended to be an exhaustive list of all job responsibilities, tasks and duties.