ClearanceJobs

Information Systems Senior Manager GW - TS/SCI Poly Required with Security Clearance

ClearanceJobs Annapolis Junction, MD
ClearanceJobs

Information Systems Senior Manager GW - TS/SCI Poly Required with Security Clearance

ClearanceJobs Annapolis Junction, MD
1 week ago
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Information Systems Senior Manager GW - TS/SCI Poly Required Annapolis Junction, MD

  • Information Technology Apply Now The Information Systems Senior Manager shall have the following responsibilities:
  • Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
  • Senior Remote Operations Manager responsible for the oversight of the following teams
  • User Account Management team
  • Tier 2 Remote Support team
  • COE (Center Of Excellence) Remote Support team
  • TPAM (Elevated Access Multi Factor Authentication) Support team
  • Problem Management
  • Deputy to Operations Director providing back up support to the following teams
  • Availability Management
  • Change Management
  • Service Delivery
  • Enterprise Management
  • Escalation point for all teams within Operations Framework for assistance with complex issues
  • Approve all ServiceNow tickets for requests for Operations employees
  • Monitor SLAs and adjust team posture to improve performance as needed
  • Monitor Staffing Levels against SLA performance and recommend changes as needed
  • Worked directly with Program Management Office to resolve operational and customer impacting issues
  • Provide backup coverage for Operations Framework Director
  • Recommended opportunities for new automations as well as enhancements to existing Mandatory Skills:
  • Demonstrated experience in team leadership, strategic planning, and project management
  • Senior Level Management
  • Strong technical background with expertise in enterprise IT services
  • No degree + 25 years experience OR Bachelor's Degree + 20 years experience
  • CompTIA Security+ CE required within 6 months of start date
  • TS/SCI with FS Poly Desired Skills:
  • Ability to collaborate effectively across departments and with external stakeholders
  • Excellent communication and interpersonal skills Apply Now

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Defense and Space Manufacturing

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