Incident Manager // Remote

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Pulivarthi Group LLC is a Global Staffing & IT Technology Solutions company, with our prime focus of providing world class solutions to our customers with the right talent. We combine the expertise of our team and the culture of your company to help you with the solution that is affordable and innovative using high quality standards and technologies.

We’ve served some of the largest healthcare, financial services, and government entities in the U.S.

Incident Manager // Remote

Job Information

Support the Incident Management process for business impacting production incidents across all business portfolios.

Provide incident communications to business and technology stakeholders to inform them of the incident, impact, and progress towards resolution.

Support reporting activities related to production incident volumes and trending as well as other organizational efforts.

The ideal candidate will possess a clear and persuasive communication style.

A commitment to customer service and team work, an orientation toward innovation and creativity and an ability to maintain attention to details in a fast-paced and dynamic environment.

Candidates who are invited to interview may be asked to provide a portfolio of relevant work samples, preference would be given to candidates with a strong portfolio.

Key Job Functions

Create management and executive level communication related to technology incidents.

Create management and executive level reports related to technology incidents.

Create, review/ proofread connect and format communications appropriately for an audience of business senior management and stakeholders.

Manage technology projects related to production incident volumes and AWS Migrations.

Specialized Knowledge & Skills

Exceptional and proven written and verbal communication

Ability to interpret complex issues with technical verbiage and communicate in easily understandable terms.

Highly dependable worker with flexibility to accommodate Ad hoc tasks and requests.

Ability to manage multiple tasks or projects at any given time.

Experience managing multiple projects.

Understanding of technology terms and concepts

Excellent time management and prioritization skills and ability to work under very aggressive dead lines

Expert proficiency in Microsoft products (Excluding Access)

Proficiency in ServiceNow, Tableau, Power BI and Business objects reporting preferred.

Proficiency in JIRA and Confluence

Ability to directly communicate with senior leadership while under pressure.

Ability to create and analyse processes for efficiency.