Incident Manager

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role: ITIL Incident Manager

Location: Chandler, AZ

Job Description*

• Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness
• Experience leading incident triage in a large IT operations production support environment
• Prior Technical Generalist / Major Incident Management experience
• Excellent analytical and problem solving skills with Working knowledge of Splunk, AppDynamics, Autosys, Shell scripts, Remedy
• Experience in .net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, Openshift a plus
• Proven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.
• Strategic thinker with the ability to quickly assess situations, and make critical decisions weighing risk verses rewards under stressful conditionals.
• Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business)
• Experienced using Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.