Direct message the job poster from Agility Partners
Abbey Saddler
Senior Talent Executive at Agility Partners
Agility Partners is currently seeking qualified candidates to fill an IT Incident Manager position with a Fortune 500 client in the food services industry. This role is essential for maintaining and improving IT service reliability, offering an exciting opportunity to develop and implement critical incident management processes. The successful candidate will have the chance to collaborate with various IT teams and drive continuous improvement initiatives, making a significant impact on business operations.
In this role you will:
Develop and maintain the IT incident management process and procedures
Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders
Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence
Monitor and analyze incident trends to proactively prevent future incidents
The Ideal Candidate
Experience in IT incident management and IT service management
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Agility Partners by 2x