Incident Management
Job Summary
Incident Management is the key function of the role and will include,
Location: Preferred location is Alpharetta GA
- A client of ours in Alpharetta GA is looking for a Incident Management for a Contract opportunity.
Incident Management is the key function of the role and will include,
- Problem Management, Change Management and the coordination and planning of major events within Wealth Management
- Management of Severe (S1) and Major (S2) impacting incidents, primarily involving large scale infrastructure issues or high risk data or application issues
- Undertake post incident reviews, with the focus on identifying process or operational improvements Providing team coverage from 12:00 ET in GA
- Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management
- Work with IT teams to improve the overall stability of the production environment both regionally and globally Assist in driving educational, training and communication programs Execution of major event projects such as data center and/or major people center power downs and large-scale enterprise changes or external events
- Experience level: Experienced
- Minimum 10+ years of Incident Management Experience.
- Education: Bachelors (required)
Location: Preferred location is Alpharetta GA
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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