ShipInsure is a cutting-edge eCommerce platform plugin that seamlessly integrates insurance options into the checkout process. With a focus on partnerships with eCommerce platforms like Shopify, WooCommerce, Magento, and custom websites, we provide customers added protection against order loss, damage, and theft on international orders.
About the Role
At ShipInsure, helping others is at the core of what we do. Our Implementation team will be a critical component of building long lasting relationships with our merchants by ensuring their experience integrating our app onto their eCommerce platform is done quickly and seamlessly. The Implementation team will be pivotal in reducing customer friction and enhancing customer loyalty through consistently executing smooth integrations, performing rapid but thorough testing, and conducting proactive theme testing to avoid future merchant obstacles. ShipInsure’s team is growing and we are looking for an exceptional person who can work with meticulous attention to detail on ensuring our app integrates faster and better than competitors, while also being willing to join customer calls to disseminate the technical integration process to our most valuable merchants. The ideal candidate is excited to join our growing team, ready to jump in and contribute their best from day one.
Responsibilities
Ensure the seamless integration of our ShipInsure widget onto merchants eCommerce platforms
Utilize a meticulous testing process to ensure the widget is acting as expected on web and mobile platforms
Adjust the UI when needed to perfect the appearance of the widget
Work closely with both our Sales and Merchant Success teams to ensure the needs of our merchants are met with urgent and exceptional care
Provide regular, clear updates to internal merchant stakeholders on the status of new implementations, proactive testing, or updated implementations
Participate in customer-facing calls with our enterprise or strategic merchant accounts to provide a white glove experience when needed
Be exceptional at communicating technical terminology to non-technical audiences
Qualifications
Exceptional verbal and written english communication skills
Previous customer-facing experience
Ability to collaborate cross-functionally between product and customer-facing teams
Nice to Haves
Knowledge of CSS, HTML, and JavaScript coding
Experience working in the eCommerce industry
Experience working across multiple CRMs
Intrinsically motivated to succeed and up-level
Why ShipInsure?
Strong team camaraderie!
Work / life balance is valued ➡ we understand that we are humans first
We hire exceptional people who are passionate about driving extraordinary impact
Competitive compensation and healthcare benefits
Flexibility to work remotely while collaborating with our dynamic team
How To Apply
If you're interested in this opportunity, please follow the following steps:
Step 1: Please email your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to careers@shipinsure.io. Begin the subject line with "Implementation Specialist"
Step 2: Please fill out this short Google Form.
ShipInsure is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and help make merchants the hero!
Employment type
Full-time
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