Implementation Specialist
We're Changing the Rentals Industry
We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ, both with high growth rates.
We're a 100% remote team of 90 spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
As an Implementation Specialist, you will play a pivotal role in ensuring the successful onboarding of our new and expanding clients. Your responsibilities will include working closely with clients to understand their specific requirements, overseeing the implementation process, and providing continual support throughout the customer lifecycle. This role demands a combination of technical expertise, effective communication, empathy, and a customer-centric approach to ensure seamless implementation and customer satisfaction.
Responsibilities:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ, both with high growth rates.
We're a 100% remote team of 90 spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
As an Implementation Specialist, you will play a pivotal role in ensuring the successful onboarding of our new and expanding clients. Your responsibilities will include working closely with clients to understand their specific requirements, overseeing the implementation process, and providing continual support throughout the customer lifecycle. This role demands a combination of technical expertise, effective communication, empathy, and a customer-centric approach to ensure seamless implementation and customer satisfaction.
Responsibilities:
- Provide exceptional customer service through various channels, including email, chat, and phone, addressing inquiries and resolving issues promptly and professionally
- Manage and prioritize multiple customer implementations at various stages with varying deadlines
- Assist customers in navigating and troubleshooting dashboard-related problems and guiding them through step-by-step solutions
- Document and track customer interactions in Salesforce, ensuring accurate and detailed records of each customer's implementation and support history
- Collaborate with cross-functional teams to escalate and resolve complex issues that may require additional technical expertise
- Identify and report recurring customer issues to contribute to continuous improvement efforts in product development and customer support processes
- Participate in ongoing training sessions to enhance technical and soft skills required for effective implementation and customer support
- Collaborate with the product development team by providing insights from customer interactions to contribute to the improvement of product functionality and usability
- Meet or exceed individual and team performance metrics, such as time to go live, response time, resolution time, and customer satisfaction scores
- Maintain a positive and empathetic attitude towards customers, ensuring a high level of customer satisfaction and retention
- 1+ year of experience in an implementation or support role
- Passionate about customer service and how it can transform businesses
- Detail-oriented and enjoy working in a task-oriented environment (tickets, projects, etc.)
- Strong empathy for customers
- Strong interpersonal/customer relations skills
- Self-motivated with great time management skills
- Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
- Proactive, positive, self-starter, and team player
- Experience with Salesforce
- 100% remote workplace
- Competitive Compensation
- Stock Options
- Open Vacation Policy (you take vacation whenever you want)
- Medical, Dental, and Vision Insurance
- 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
- 401k Program
- No A**hole policy
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Rentable by 2x
See who you knowGet notified about new Implementation Specialist jobs in Madison, WI.
Sign in to create job alertSimilar jobs
People also viewed
-
Jr. Implementation Specialist
Jr. Implementation Specialist
-
Implementation Associate
Implementation Associate
-
Application Implementation Specialist
Application Implementation Specialist
-
Application Implementation Specialist
Application Implementation Specialist
-
HubSpot Implementation Specialist
HubSpot Implementation Specialist
-
Client Implementation and Support Specialist (Remote)
Client Implementation and Support Specialist (Remote)
-
Client Implementation and Support Specialist (Remote)
Client Implementation and Support Specialist (Remote)
-
Client Implementation and Support Specialist (Remote)
Client Implementation and Support Specialist (Remote)
-
Project and Implementation Specialist
Project and Implementation Specialist
-
Implementation Coordinator
Implementation Coordinator
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub