Implementation Specialist
The opportunity:
ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.
We are seeking a proactive Implementation Specialist to join our Customer Experience Team. This role will help lead new customer implementations including software configuration, data import, report creation, hardware integration, end-user training, and onsite visits as needed.
This is a remote or hybrid role. There will be some travel involved to visit customers and assist them with in-person onboardings.
About ReMatter
ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.
As an Implementation Specialist, you will:
Compensation Range: $80,000-$100,000
Compensation Range: $80K - $100K
ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.
We are seeking a proactive Implementation Specialist to join our Customer Experience Team. This role will help lead new customer implementations including software configuration, data import, report creation, hardware integration, end-user training, and onsite visits as needed.
This is a remote or hybrid role. There will be some travel involved to visit customers and assist them with in-person onboardings.
About ReMatter
ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.
As an Implementation Specialist, you will:
- Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes
- Become an expert on the ReMatter product and its use cases for Recyclers
- Lead end-to-end onboards for our new customers from contract signature through successful launch and ongoing use
- Configure ReMatter’s software platform for new customers with appropriate settings and permissions
- Clean and import customer data into the platform
- Build custom reports and templates to support customers’ data needs
- Lead end-user training sessions with clients during and after onboarding
- Travel to scrap yards for in-person go-lives on an as-needed basis
- Work closely with the sales team to ensure a smooth transition for clients from the sales process to implementation and beyond
- Hone your customer experience skill-set including client relationship management, problem-solving, and more
- 4+ years of prior success in a customer-facing role, preferably in implementation, training, or a related function in a SaaS environment
- Prior work experience with Microsoft Excel, Windows, and other software/IT programs
- Strong written and verbal communication
- A positive attitude and can-do mindset
- Strong self-motivation, grit, and a competitive spirit
- A customer-first mindset and bias towards action
- Highly organized and detail-oriented
- Demonstrated ability to work in a fast-paced and dynamic work environment
- Experience installing and setting up hardware
- Experience with SQL and other data analysis tools
- Flexible time off policy to balance your work and life
- Medical, dental, and vision coverage
- 401(k)
Compensation Range: $80,000-$100,000
Compensation Range: $80K - $100K
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
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