At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
We are looking for an Implementation Specialist to support the Professional Services team at March Networks.
Duties And Responsibilities
Meeting with clients to conduct End User Survey and collecting information required to configure March Networks software and services
Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
Communicating with clients throughout the software customization process to obtain feedback and approval
Installing customized software systems and all necessary components
Customizing software systems and services based on clients' individual needs and specifications
Creating a specialized document for each client, detailing all customizations made
Coordinating with Client Success team to onboard and consult clients on how to use March Networks software and services to maximize their ROI
Collaborating with CSPs and Managed Services team to ensure all hardware, software and services purchased are activated and configured to client's standards
Ensuring that the project team (CSP, End User, Managed Services and Client Success) is aware of key deliverables and project milestones
Providing cost and time estimates to clients who require additional customizations to be done
Transitioning client to Client Success team post implementation process
Qualifications
Bachelor's degree in business, computer science, engineering, computer information science, information technology, or equivalent work experience
Experience working with enterprise-level retail and banking clients
Experience implementing software and services in a B2B SaaS environment
Proficiency in all Microsoft Office applications
The ability to project manage and multitask effectively
The ability to work independently and as part of a team
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Exceptional communication and customer service skills
Detail-oriented
Assets
Experience with digital video recorders and CCTV surveillance technologies
Proficient with SQL server DB, Swagger and Salesforce
To Apply:
Please click on the link https://apply.workable.com/march-networks/j/5DA0FDB4E0/apply/ to submit your application.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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