Implementation Specialist

This is a remote position.

Hope Squad is seeking a detail-oriented and motivated individual to join our team as a Hope Squad Implementation Specialist. This full-time, remote position will play a crucial role in supporting our Training department through onboarding new clients through the implementation process of bringing on a Hope Squad. The ideal candidate will have a strong attention to detail, exceptional organizational skills, and excellent communication and relatability skills.

Responsibilities:

• Implementation Coordination
• Ensure seamless execution of the Hope Squad Implementation process and demonstrate project management skills to include:
• Time management
• Effective resource allocation to meet customer needs
• Task management across multiple organizational domains
• Cross-Functional Coordination
• Create systems to manage the bridge between Sales and Training
• Create systems of communication to key stakeholders regarding both in-person and online implementation requests.
• Customer Communication:
• Support training cohorts with implementation touchpoints to ensue successful Squad launches.
• Support Customer Experience Team as needed to ensure an exceptional customer experience.
• Data Entry:
• Ensure appropriate Implementation documentation resides within the Hope Squad CRM.
• Collaboration:
• Work closely with the Director of Training and Customer Experience as it relates to all onboarding needs.
• Work closely with the Customer Experience staff as it relates to all Onboarding and Implementation needs.
• Work across company functions to support the Mission and Vision of Hope Squad.
  

Requirements

• College degree required, preferably with an educational emphasis.
• Previous experience coordinating onboarding and program implementation programs for multiple stakeholders face-to-face and online; preferably within the education arenas.
• Proficient in Microsoft Office suite of products.
• Strong attention to detail and creating systems of support.
• Excellent organizational and time management skills.
• Effective communication and interpersonal skills.
• Willingness to travel up to 10-15% of the time.
• Experience with Zoho CRM or a similar CRM system is preferred.
  
  

This is a full-time remote position, offering an opportunity to contribute to the mission of Hope Squad of saving lives and preventing suicides, by executing a comprehensive training experience and working closely with the Director of Training. If you are a self-motivated individual with a passion for making a positive impact, we encourage you to apply.

Benefits

Benefits are available to all full-time employees and insurance starts day 1:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance (100% paid for by employer)
• Short-term disability (100% paid for by employer)
• long-term disability (100% paid for by employer)
• 401k plan (match up to 4%)