Implementation Specialist

Job Description

Job Summary

This position works directly with clients and agents. Accountable for leading and managing large group implementations (new groups and some renewals) for Local 100+, Public and Natl/Major Accounts segmentations with unique/significant Non-Standard & Eligibility benefits. Serves as liaison for Sales organization to internal partners to ensure timely and successful implementation and renewal of large accounts. Acts as a central point of contact for all internal/external organizations.

What Will Be Your Purpose

This position works directly with clients and agents. Accountable for leading and managing large group implementations (new groups and some renewals) for Local 100+, Public and Natl/Major Accounts segmentations with unique/significant Non-Standard & Eligibility benefits. Serves as liaison for Sales organization to internal partners to ensure timely and successful implementation and renewal of large accounts. Acts as a central point of contact for all internal/external organizations.

Important to Know

• Must reside in the state of Florida
• 2-15 Life and Health Annuities License required within 90 days of hire
  
  

What Will You Be Doing

Service Performance Responsibilities

• Manage and coordinate all NLGP implementations.
• Responsible for pre-builds of SPRs, planning, coordinating and establishing timelines with key internal and external partners to ensure timely implementations.
• Manages, evaluates and analyzes new group and renewal sale processes. Accountable for pre-calculation, final rating calculation, and implementation of all sales processes (etc. ancillary business)
• Develop project plans for implementation, manage activity and prioritize to the timeline.
• Coordinate review of key documents.
• Coordinate meetings with internal partners to monitor status, document implementation progress and resolve issues.
• Develop implementation-related communications.
• Ensure BCBSF process and plan changes are incorporated into implementation materials and processes.
  
  

Relationship Performance Responsibilities

• Build and manage effective business relationships to understand impact of product/ process/program changes that impact the implementation process.
• Establish and maintain strategic relationships with key internal partners including Underwriting, EM&B, Application Maintenance, PRA, Member Service Organizations, Provider Service Organization, FCL, etc.
• Communicate non-standard Account requests to impacted departments.
• Facilitate the work required to coordinate with internal partners to brainstorm and/or develop alternative solutions to account requests that may otherwise require manual processing.
• Engage in relationships with external partners during finalist presentation, including group decision makers, group benefit administrators, agents/brokers and consultants.
• Participate in face-to-face meetings with the group as well as through conference calls developing and/or framing expectations and ensure understanding of benefit application, enrollment timelines, etc.
  
  

Development Performance Responsibilities

• Communicate group needs and specifics to Senior Leadership and key internal stakeholders including progress made, plans determined and issues identified and resolved.
• Manage and track resolution of barriers and issues during implementation and through post-implementation period.
• Develop action plans for key issues.
• Track completion of post implementation activities.
• Accountable for process improvement / continuous improvement initiatives identified during implementation.
  
  

What We Require

• 3+ years related work experience.
• Related Bachelor’s degree or additional related equivalent work experience
• Required FL Health and Life Insurance License (2-15) 90 Days
• Previous sales, account servicing, customer or similar experience with large groups.
• Demonstrated experience in managing projects and/or improvement initiatives.
• Knowledge of BCBSF Sales organization and health plan products.
• Effective in all the programs in MS Office and PC-based software skills (i.e. Word, Excel, PowerPoint, Project).
• Experience working with continuous improvement disciplines, including the use of Process Improvement tools, methodologies and applications
• Experience with complex decision-making and problem solving
• Experience setting clear, actionable objectives and tactical plans for result attainment
• Understanding of the business and its impact on the organization
• Experience in developing and maintaining effective working relationships.
• Excellent verbal and written communication skills
• Experience managing multiple job duties simultaneously
• Excellent presentation skills.
  
  

What We Prefer

• Knowledge of health care industry.
• Knowledge of branding guidelines and style manuals
• Knowledge of BCBSF policies and procedures to effectively manage and coordinate assigned general agency sales and service personnel Multi-lingual
  
  

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.
  
  

What We Offer

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and a comprehensive wellness program
  
  

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

Salary

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

• Typical Annualized Hiring Range: $62,500 - $78,100
• Annualized Salary Range: $62,500 - $101,500
• Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
  
  

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

About Us

At GuideWell, we are committed to making diversity, equity and inclusion part of everything we do. We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging for everyone, no matter who you are or where you come from.

From students to former military to seasoned professionals, our family of mission-based companies are stronger because of the unique talents and skills of our employees. We believe everyone’s contribution has the power to help people and communities achieve better health. Find your new team today.

Organization

Florida Blue, A GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communicating to achieve better health, the company serves more than five million health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the members first.