For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
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The Impact you will make
The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by
helping define application configurations, workflow, and integration with existing host systems. The Implementation
Consultant will work closely with the Project Manager to manage project milestones and drive product
delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice
solutions and workflow during all aspects of the FinThrive product implementations as assigned. The individual will be
part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful
and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume,
fast-paced implementation activities.
What you will do
Assess current-state business processes and suggest best-practice solutions using FinThrive’ s technology
Partner with clients to design, document, and deploy application configurations and specifications
Translate business requirements into functional specifications
Serve as a liaison with custom development teams to create integration solutions or reports
Ensure proper deployment of solutions through testing
Problem-solve and perform analysis of errors based on end-user or quality testing
Act as a subject matter expert in application, implementation configuration, and deployment
Provide a consistently positive experience for all client resources, focusing on client-centric best practices and
relationship management
Coordinate activities amongst Customer Delivery resources to ensure successful product and service
implementations, promoting an overall positive client experience
Manage multiple customers through the successful implementation of FinThrive Patient Access and Revenue
Cycle Technology solutions
Ensure the successful completion of quality product and solution implementations utilizing strong leadership,
project, and resource management skills
Set and manage customer expectations
Understand product data requirements and their relation to product features and functionality
Remain current on release updates and product knowledge for assigned products
Provide coordination and clear communication via phone, email, and SFDC on the case or other client
implementation and support activities to both internal and external customers
Maintain implementation documentation repository
Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
What you will bring
2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience
1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner)
Excellent written and verbal communication skills
Strong organization, analytical, and problem-solving skills, as well as detail-oriented
Demonstrated ability to work in a team environment that requires quick turnaround and quality output
Ability to prioritize workload and work efficiently without supervision
Knowledge of all MS Office Products
Ability to work concurrently on multiple projects with several teams
Travel Required: up to 10%
What we would like to see
Experience with FinThrive’s Contract Management Solution
Associate or Bachelor's degree
Prior experience in implementing and/or supporting Healthcare and/or financial packages
Prior experience in implementing and/or supporting software applications
Previous experience in hospital revenue cycle operations, consulting, or general finance
Prior experience with direct client / external-facing engagements
Comprehensive understanding of the hospital revenue cycle
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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