Implementation Specialist

Responsibilities

• Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)
• Prefer CDK Training experience in additional CDK Work Flows
• Retail or training experience with competitive DMS software is an advantage
• Required to be a Subject Matter Expert in the primary Work Flow
• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
• Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
• Thoroughly completes daily trip reports to document project status to key project stakeholders.
• Facilitates work in process activities to begin training process and insure client go-live readiness.
• Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
• Applies adult learning theory to adapt delivery to learning styles of participants.
• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
• Is sought out to mentor and train new associates or associates new to a product set.
• Monitors and documents associate trainee progress and makes additional training recommendations.
• Required to be able to perform role of lead on a project based on readiness determined by leadership.
• Identifies and acts upon impactful project specific milestones and deliverables in lieu of on-site project leadership, improving customer experience and overall project quality.
• Performs other related duties as assigned.
• Able to travel 100% including flying and extended driving
• Available to fulfill periodic weekend travel and/or work requests
• Flexible to non-standard working conditions, including standing and walking

Qualifications

• 4 or more years of experience in onsite training, or implementation
• 6 or more years of Dealership and/or Automotive/Truck industry knowledge/experience
• 2 or more years of Retail Automotive Management experience required
• 2 or more years of CDK Retail Automotive experience required
• 2 or more years of CDK Retail experience in additional Work Flows preferred
• Being Retail-certified in primary CDK Work Flow is required
• CDK Retail certification in core Work Flow Add Ons is preferred
• CDK Retail certification in additional Work Flows is encouraged
• Trainer Performance Survey scores must be maintained above or significantly above team average
• Trainer should be among those Trainers consistently requested for key training installations
• Formal Training experience preferred
• Valid Passport for North American, Canada and Caribbean travel
• Associates Degree or equivalent knowledge/experience
• Must have a valid driver's license and eligible to rent a car
• Ability to train
• Ability to problem solve
• Ability to resolve conflict
• Ability to work independently
• Ability to confidently make decisions
• Ability to plan
• Ability to influence
• Ability to communicate
• Ability to adapt
• Ability to help customers manage change
• Ability to display empathy
• Ability to perform basic math functions
• Ability to manage time

Salary Range: $71,000 - $74,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.