Implementation Services Manager

Overview

The Implementation Services Manager is accountable for the operational execution of the project plan for new customers or new projects specific to existing customers. They will partner with the client services organization to meet client expectations and revenue goals, as well as with any/all internal departments in support of the plan execution to include IT, product, product development, operations, finance, and training. They will define and lead the creation of project implementation project plans, identify process improvement opportunities, coordinate and manage the client implementation effort with cross-functional groups, monitor complex operational reporting, and facilitate resolution of delivery issues as needed.

Responsibilities

• Lead and manage the implementation and operation team in day-to-day activities and collaborate as necessary to successfully complete the implementation.
• Partner with internal product development, operations, and client services groups, as well as external clients, to ensure that all parties are engaged and notified as to the implementation process and operational status.
• Work to continuously look for process improvement opportunities and provide necessary feedback to the process improvement team.
• Mentor staff to maximize performance and potential.
• Assist in maintaining and monitoring team members’ job satisfaction and morale.
• Handle remote project collaboration to execute milestones/tasks.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
  
  

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor’s degree in Computer Science or Business Management, or equivalent experience.
• 2 years of experience overseeing all aspects of a client implementation effort operationally.
• 2 years of experience leading cross-functional teams of implementation performers on multiple efforts simultaneously and driving the team to successful (on time, on budget, minimal issues) implementations.
• 2 years of experience evaluating complex operational reports, identifying concerns, and working individually and through cross-functional teams to re-align delivery back to target performance.
• 2 years of experience working within an enterprise Change management process.
• Ability to oversee all aspects of a client implementation effort operationally, as well as seek solutions ensuring that key cross-functional groups are not over committed with multiple client request.
• Excellent verbal and written communication and result oriented leadership skills with the ability to be a successful team builder in a time critical environment.
• Continually monitors individual progress to ensure meeting of specific deadlines.
• Experience and ability to report project status to executive level stakeholders.
  
  

Preferred Qualifications

• Healthcare industry experience.
• Strong understanding of software development life cycles.
• Knowledge of medical claims processing and EDI.
• Basic knowledge of IT applications, data processing, and medical claims processing.
• PMP certification.
• Minimum of 2-4 years’ experience leading projects and/or client implementations.
• Willing/able to work a flexible schedule around project deadlines and implementations, as necessary.
  
  

Mental Requirements

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
  
  

Physical Requirements And Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.
  
  

Base compensation ranges from $80,000 to $105,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 05/22/2024

Applications are assessed on a rolling basis. We anticipate that the application window will close on 07/22/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

#Senior

#Remote