Implementation Manager, Workflow Solutions

Job Title: Implementation Manager, Workflow Systems

Job Summary: This position will assess client business systems and effectively integrate applicable hardware and software solutions, including system implementations, upgrades, custom development projects, and coordinating new contract set up with the ScriptPro Workflow System. This person will work closely with other Workflow Systems Project Managers serving as a liaison between the customer and internal teams throughout the Workflow System implementation life cycle, coordinating project schedules, and facilitate tasks with multiple departments to ensure all project phases are documented and completed properly.

ScriptPro develops, sells, and supports state of the art products and services for healthcare system customers including federal agencies such as the Department of Defense, VA, Indian Health Services as well as multiple major hospital systems around the country. These customers require certain security clearances and health related tests and vaccines to gain access to their locations. To support ScriptPro customers and as a condition of employment, you will be required to gain federal security clearance and/or prove certain health related tests and vaccines such as but not limited to tuberculosis, annual flu, and COVID vaccines. Federal security clearance (See the Standard Form 86 link below) can include additional background checks such as but not limited to credit history and drug testing.

If your role requires this type of security clearance and/or proof of tests/vaccines, you will be required to complete these items. Proof of the COVID vaccine will be required post job offer. Refusal to complete these items may be a violation of this condition of employment. Your acceptance of a job offer is your acknowledgment and acceptance of this condition of employment.

Reporting Relationship: Manager, Workflow Systems Project Management

Schedule: Generally, Monday through Friday 8am-5pm; on-call during projects which may include evenings or weekends. This role is on a hybrid work schedule; mix of remote and in office. Regular and punctual attendance is an essential function of every job at ScriptPro.

Remote Work Requirements

• Must have high-speed reliable internet access
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)
  
  

Scope Of The Role

• Work with customers to gather, manage, and prioritize requirements
• Prepare customer specification documents, interface documents, business rules, data mapping, and other documentation as necessary for development teams
• Communicate with both internal and external teams, including third party vendors, to ensure all parties are knowledgeable regarding scope of work, timeline, and deliverables
• Proactively resolve conflicts, handle ambiguity, and facilitate groups to achieve objectives
• Maintain knowledge of all company products in order to conduct effective installations
• Manage multiple customer accounts throughout implementation
• Travel to meet with new customers and gather site-specific information; requires about 30% travel
• Other duties as assigned
  
  

Education And Experience Requirements

• Bachelor's degree in technical discipline, Project Management, related field or equivalent combination of education and relevant work experience
• Ability to evaluate and effectively prioritize competing demands of varying scope/complexity
• Proficiency with Microsoft Office program suite [e.g. Excel, Word, Project, Visio]
• Experience with software application installations, client/server relationships, networking, and database structure/management
• Business-casual attire, at a minimum, is required while in the office and when meeting with customers; personal hygiene and appearance must be well maintained
• Strong negotiation skills; ability to effectively navigate constraints and balance customer and company requirements
• Workload and project deliverables dictate work-hours per day/week
• Success in this position relies heavily on email and phone communication and is therefore usually fast-paced and requires attention to timeliness, audience, and professional courtesy
• It is ScriptPro’s policy to run a comprehensive background check post offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 86 to preview requirements.
  
  

Attributes Desired

• Exceptional verbal and written communication skills; ability to communicate among project stakeholders appropriately and in a timely manner
• Exceptional analytical skills; ability to assess risks/obstacles and provide positive alternative solutions as necessary
• Exceptional time management and organizational skills
• Dedicated to provide excellent customer service and represent ScriptPro in a professional manner in all situations
  
  

Working Conditions: This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.

ScriptPro is not sponsoring a visa for this position.

ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.

Please visit www.scriptpro.com to learn more about the mission of our company.