Implementation Manager

Job Description

The Implementation Manager is responsible for delivering on our commitments with customers so that we reach our goals of 5M MAUs and 100,000 annual job placements. This role provides support from pre-sales through the entirety of the contract, works cross-functionally, to support and leverage resources from across the organization to meet client needs. This role is part of the Operations Team and collaborates with the Employer Partnership and User Acquisition teams to oversee onboarding of new clients, the delivery of outlined services, and helping to develop quality standards and practices that ensure the team is providing clients with exceptional service, as well as timely, consistent, and accurate product access. The Implementation Manager will be responsible for developing an implementation plan, creating deliverables to support the plan, and progress monitor the program to ensure partnership success, stakeholders’ satisfaction, sustainability, and growth potential.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Coordinate with employer partners to develop an implementation/strategic plan
• Manage all launch and implementation tasks (including technical setup) to ensure a strong start and overall successful partnership
• Identify gaps and build strategic plans to grow implementation support for all clients and revenue models
• Conduct on-boarding and training sessions for new and existing customers
• Set and track partnership goals that are specific to the contract, renewal, and growth
• Meet or exceed targets for customers
• Assess program risks, anticipate challenges, and provide escalation management
• Design and/or gather resources that best align with the partnership’s plan
• Participate in client events, if needed
• Prepare action plans during milestones based on analyzing various data points concerning the operational progress of the partnership plan
• If needed, project manage pilots to determine the growth opportunity in the market
• Build strong relationships and assist the team with all intake and onboarding opportunities
• Maintains a high level of customer service for both internal and external customers
• Ensures that all processes and procedures are completed, service level agreements (SLAs) and quality standards are met
• Assist with improvement of service deliverables
  
  

Supervisory Responsibilities: None at this time.

Minimum Required Qualifications

• Five (5) years of related experience in B2B implementation
• Previous project management experience
• Experience translating customer needs into business requirements
• Experience positioning and selling innovative solutions to new and existing customers 
• Experience managing a team
  
  

Certificates and Licenses: None required.

Other Required Qualifications

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Salesforce, JIRA, Zoom, etc.); Web proficiency
• Experience with project management software (Monday, Smartsheets, Miro, Lucid, etc.)
• Efficient and detail-oriented but still able to work productively in a fast-paced, quickly changing environment
• Ability to consistently maintain and exhibit a forward-thinking, inclusive attitude and level of contribution
• Ability to communicate clearly, effectively and positively in writing, verbally, and via multiple electronic platforms
• Ability to clear required background check
  
  

Desired Qualifications

• Project Management Certification
  
  

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $57,519.75 to $121,792.80. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)