Implementation Consultant II-SMB (EAST COAST)

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about i mproving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

As an Implementation Consultant at Deputy, you will be a trusted advisor to small and midsize business (SMB) customers by providing best practices and identifying areas of opportunity during the implementation process and beyond. As a member of the SMB Customer Experience team, you’ll be responsible for delivering onboarding and training packages, account reviews, and proactively reaching out to ensure our SMB clients are set up for long term success across North America, Europe, Middle East, and Africa (EMEA).

You will develop expertise in both our product and partner integrations in order to communicate with multiple internal and external stakeholders. You will live by Deputy’s values, including listening to learn in order to identify a customer’s desired outcomes. You will use your expert understanding of business needs to translate those into their Deputy account setup, configuration and usage.

Responsibilities

• Manage the end-to-end delivery and implementation of onboarding projects for Deputy’s SMB customers
• Interpret client business requirements in order to guide the configuration of their Deputy accounts to meet their needs
• Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
• Conduct periodic account reviews to ensure client satisfaction and value maximization
• Host one-to-many client training sessions, including Deputy Essentials, to get new users up and running
• Be a Deputy product expert with a deep understanding of small business needs, including localized compliance and integrations
• Share insights and information with the broader SMB Customer Experience team to further amplify our digital first approach

Qualifications And Requirements

• 2-4 Years of professional experience in delivery, implementation, training or project management, preferably with SaaS applications
• Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
• Ability to understand and relate to both technical and non-technical stakeholders
• Intrinsically motivated, customer focused with revenue awareness
• Above all, a growth mindset, willingness to learn, and a genuine excitement and curiosity for the problems we are solving for our customers

The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.

For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $ 81,000 - $86,490 .

For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $ 64,000 - $67,890 .

Employee Perks

• Employee Stock Ownership
• Competitive Compensation Packages
• 401k Company Match
• Comprehensive Health Benefits
• Commuter Reimbursement Program
• Flexible Work Schedule

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.