Implementation Consultant I

What is PerfectServe?

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year's Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

The Implementation Consultant I is a part of the Implementation team supporting numerous critical activities related to the execution and delivery of the implementation methodology for PerfectServe. This position will work closely with other members of the Implementation team to ensure client expectations are met and exceeded. Work inside of a variety of health systems and practices deploying the PerfectServe solution. Must be flexible and open to change.

Key Responsibilities:

• Execute marketing and calling campaigns driving change among physicians by promoting awareness of PerfectServe
• Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established
• Provide consultation support to physicians with call workflow configuration into the PerfectServe system
• Work with third party systems to integrate solutions into the PerfectServe system
• Perform device testing ensuring that PerfectServe quality standards are followed
• Educate new clinical users at the hospital pre and post go-live
• Any other duties as needed to effectively perform the position
  
  

Essential Qualifications:

• Bachelor's degree required, engineering or IT related discipline is ideal but not required
• Prior work experience in a customer facing or other service roles
• Excellent verbal and written communications skills
• Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
• Embraces change and has a genuine curiosity for healthcare
• Ability to work closely with peers and team members in a collaborative manner
• Must travel up to 30 - 50% of the time
  
  

Environment, Physical & Other Requirements:

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, and operate equipment.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.