As a Implementation Consultant, you will be responsible for cultivating and nurturing strong relationships with our existing customers. Your primary goal is to ensure client satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling additional services to meet their evolving needs. Specific responsibilities include:
Duties And Responsibilities
Client Relationship Management
Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships
Understand the unique needs and goals of each client and develop tailored account strategies to meet their objectives
Product Adoption, Configuration and Training
Collaborate with clients to ensure they are effectively using our SaaS solutions
Provide training and resources to clients to maximize their product utilization
Account Growth
Identify opportunities for upselling or cross-selling additional services, features, or upgrades to existing clients
Develop account growth plans and strategies to achieve revenue targets
Issue Resolution
Address and resolve client concerns, issues, or questions promptly and effectively
Coordinate with internal teams to ensure client needs are met
Renewal Management
Manage the renewal process for subscription-based services, ensuring a high retention rate
Proactively engage with clients to secure contract renewals and minimize churn
Reporting and Analysis
Track and report on client engagement, usage, and satisfaction
Analyze client data to identify trends, opportunities, and areas for improvement
Qualifications:
Proven experience in account management, preferably in the SaaS industry
SaaS configuration and implementation experience
Strong knowledge of SaaS products and services
Exceptional communication and interpersonal skills
Ability to understand and articulate technical concepts to non-technical stakeholders
Strong problem-solving and negotiation skills
Results-orientated and self-motivated
CRM software proficiency (e.g., Salesforce, HubSpot) is a plus
Benefits:
Competitive base salary and commission structure
Health, dental, and vision insurance
Retirement savings plan with company match
Opportunities for professional development and training
Collaborative and inclusive work environment
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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