Implementation Consultant

Description

The Customer Data Platform Implementation Liaison will play a pivotal role in the deployment and integration of our CDP. This individual will be responsible for coordinating and facilitating communication between the business/sales teams and IT teams to ensure a smooth and efficient implementation process. The ideal candidate will have a strong background in CDP implementation, excellent project management skills, and the ability to translate business needs into technical requirements.

Key Responsibilities

• Lead the end-to-end implementation of the Customer Data Platform, ensuring alignment with business objectives and technical requirements.
• Serve as the primary point of contact and liaison between business/sales teams and IT teams, facilitating clear and effective communication.
• Collaborate with stakeholders to gather and document business requirements, translating them into actionable technical specifications.
• Develop and maintain detailed project plans, timelines, and status reports, ensuring projects stay on track and within scope.
• Conduct regular meetings and updates with both business and IT teams to monitor progress, address issues, and ensure alignment.
• Assist in data mapping, data integration, and data migration activities to ensure the accuracy and integrity of customer data.
• Provide training and support to business users on the functionalities and capabilities of the CDP
• Identify and resolve any implementation challenges, proactively seeking solutions to ensure successful deployment.
• Stay updated on industry trends, best practices, and emerging technologies related to customer data platforms and data management.
• Drive continuous improvement initiatives to optimize the use and performance of the CDP

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in implementing Customer Data Platforms (CDP) or similar data management systems such as Salesforce, Microsoft, etc.
• Strong understanding of data integration, data quality, and data governance principles.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Knowledge of marketing technology, customer relationship management (CRM) systems, and data analytics is a plus.

Plusses

• Experience with MarTech