Implementation Analyst

Job Details

Job Location

Nashville TN Corporate Office - Nashville, TN

Remote Type

Hybrid

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

Negligible

Job Shift

Day

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-home flexibility
• A chance to grow your career
  
  

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Implementation Analyst role serves as the transformation leader for our clients, independently designing and deciding on the automation model that delivers efficiency gains and provider satisfaction improvements.

Essential Duties And Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Supervises and manages the implementation of the automation engine to deliver best practice solutions for provider credentialing, expirables management, provider appointment, provider enrollment, case review, OPPE, and network onboarding processes.
• Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
• Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan for the use of the CredentialStream automation engine.
• Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs.
• Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live or launch of product initiatives.
• Acts as the primary architect for module-only project plans, independently deciding on timelines, coordinating resources, and escalating client issues to the appropriate internal teams.
• Independently researches and authors guide documents for internal resources and client resource alike furthering adoption of best practice content and processes.
  
  

Qualifications

What You Will Need to be Successful

Education, Experience And Knowledge Required

• Bachelor's degree in related discipline.
• 2+ years software implementation or senior level technical support; healthcare experience highly desirable.
• Demonstrated proficiency working in a Windows software environment.
• A working knowledge of SQL and relational databases is a plus.
• Have a demonstrated affinity for technology.
  
  

Skills And Abilities Required

• Excellent oral and written communication skills. Ability to communicate complex technical processes to a variety of audiences.
• Excellent organizational skills.
• Excellent project management skills.
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
• The ability to manage multiple client relationships simultaneously and balance with internal project deadlines.
• Be able to work effectively with teams with different backgrounds.
• Have professional poise and comfort with leading discussions with client decision-makers, end-users and IT professionals.
• Enjoy and demonstrate success with goal-oriented tasks and finding creating solutions.
• Ability to travel up to 30% of the time.
  
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement
  
  

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!