Human Services Assistant

Job Announcement

Under general supervision, provides paraprofessional support to human service workers who determine eligibility for public assistance programs. Uses automated technology to document, obtain, and verify information, and to generate reports including scanning of documents. Prepares and maintains statistical reports and records. Assists with the coordination and monitoring of the unit work. Provides back-up for administrative aides as workloads and deadlines are required. Interacts with county staff, community-based organizations, and customers to answer inquiries, problem solve, and verify information that is needed. Identifies, researches, and solves service delivery problems. Supports all areas of Central Function Team as needed.

NOTE: This job announcement may be used to fill multiple positions across the department's four offices. Hybrid telework schedule after first 30 days of employment.

Effective July 13, 2024, compensation plans will be increased by 2% (market rate adjustment): https://www.fairfaxcounty.gov/hr/fy-2025-compensation-plan

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Any combination of education, experience and training equivalent to graduation from

high school or GED issued by state department of education; plus three years of work

experience, including two years in some area of human services (related two-year

[associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check and child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• At least one year of experience working in an area of human services. Note: "Human Services" is defined as work whose objective is to meet human needs and focuses on prevention and the remediation of problems. It is committed to improving the overall quality of life of the served populations.
• Experience providing administrative support.
• At least one year of experience entering data into multiple computer programs.
• At least one year of experience using a scanning program to manage, sort, and scan documents.
• At least one year of experience in working with the public and managing multiple tasks at one time.
• At least one year of experience providing excellent front-line customer service to a diverse population.
• At least one year of experience working with a diverse multicultural population.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Proficiency in using Microsoft Office Suite applications (Word, Outlook, PowerPoint, and Excel and the willingness to learn new applications and systems as needed.
  
  

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Visual acuity to review detailed drawings, plans and documents. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.