Human Resources Director

The Director of Human Resources is a key leader for the organization, responsible for overseeing and managing the HR responsibilities for a high-production, on-site call center environment. This individual will works closely and collaboratively with functional business leaders throughout the organization, as well as the Corporate People & Culture team, to ensure best practices in human resource management are maintained.

The Director reports to the Managing Principal onsite and is closely aligned with the Corporate HR team. This role is a fully onsite role and will manage a team consisting of a HR Generalist, Office Manager/Receptionist and the internal recruiting team. The HR Director role is responsible for establishing and enforcing policies and procedures, working with managers on staff performance issues, managing employee records, employee onboarding and offboarding, and managing legal compliance and escalated issues.

Essential Duties and Responsibilities (include but are not limited to):

Policies/Procedures Administration:

• Develops and manages HR policies and procedures that are in line with company’s values and communicates these policies, rules and regulations to organization
• In concert with the Corporate HR, maintains employee handbook and recommends changes or additions to ensure handbook reflects the culture and values of the organization
• Oversees implementation and enforcement of all policies and procedures relevant to employee relations, performance management and federal/state law adherence.

Compensation:

• Stays abreast of the latest industry trends regarding compensation and ensures competitive and equitable compensation programs are in place
• Works collaboratively with executive leadership and Corporate Finance to ensure compensation and bonus plans appropriately incentivize and promote employee performance
• Works collaboratively with the Corporate Talent Management team to ensure job descriptions are up to date and accurate, and ensures FLSA classification requirements are met

Compliance:

• Maintains responsibility for ensuring compliance with federal, state and local legislation (IRS, FMLA, HIPAA, ERISA, ADA, OSHA, FLSA, COBRA, etc.)
• Ensures compliance with employee and confidential files, both hard copy and electronic files
• Participates with the Corporate Compliance teams in various audit processes for required reporting and filings as required by regulatory agencies

General/Leadership:

• Works collaboratively with the Corporate Talent and HR teams on the employee separation process for both voluntary/involuntary terminations
• Maintains employee data in Workday that meets the organization's personnel information needs
• Assists with escalated issue resolution
• Continually monitors Workday data for accuracy as to compensation, deductions, employee data tracking, etc.
• Leads and develops a team of HR professionals and support staff

Qualifications, Skills and Requirements:

• Ability and willingness to work 100% onsite and in-person
• Ability to garner and foster trust and credibility
• Thorough knowledge of principles and practices of employee administration for a fully on-site call-center/production workforce
• Proven knowledge of state and federal laws
• Must be self-motivated and disciplined
• Servant Leadership mentality
• Ability to relate to people of all levels and personalities
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to thrive in fast-paced environment
• Strong understanding of employment law
• Ability to travel when needed

Education, Training and Experience:

• Bachelor's degree, required; preferably in Human Resource management or related field
• 7+ years’ of strategic Human Resources experience, preferred; 5+ years’ required
• Prior call-center/production environment experience is required
• 3+ years’ experience of managing a team, highly preferred
• Experience with Workday HCM system, highly preferred
• Professional HR designation (PHR or SHRM-CP), preferred