Human Resources Business Partner - Customer Operations, Legal, Finance

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We’re seeking a Human Resources Business Partner to empower Mission Lane’s Customer Operations, Finance and Legal leaders to run world-class, competitive organizations, as we enter into our exciting next phase of growth, innovation, and service.

In this crucial role, you’ll work as a strategic partner with senior management and business leaders to foster a people-first culture that is prepared for the future of Mission Lane; serving as the vital link between the strategic initiatives of Mission Lane and the people responsible for achieving them.

Day-to-day, You Will

• Develop talent strategy that supports Mission Lane’s goals and long-term objectives
• Drive employee engagement and connection in a distributed environment
• Design and execute HR initiatives focused on making the organization more effective (e.g. performance management cycle, forward-thinking retention strategies, and employee development programs)
• Conduct regular meetings with senior management and business leaders, asking the right questions to uncover opportunities to better lead our business
• Proactively identify where and when transformation is required for business success and act as a change agent
• Handle tactical HR administrative duties as required
• Support and guide the business with organizational change and development required for success in the marketplace
• Serve as counselor and or advocate to employees and business leaders regarding company policies, employee performance, culture/work environment and other issues; resolve conflicts effectively while minimizing legal exposure
  
  

You’ll Thrive In This Role, If

• You have a degree in a related field and 6+ years relevant experience.
• You have proven experience empowering Customer Operations, Legal and Finance organization(s) to thrive as a team and win in a competitive marketplace.
• You have HR generalist experience and a willingness to roll up your sleeves and take care of the day-to-day details.
• You are a lifelong learner - self-motivated to pursue knowledge and experience that keeps you at the forefront of your field.
• You have an instinctive, insatiable drive to make things better.
• You are curious, use good judgment, and are quickly able to process a situation, find leverage, and develop creative solutions.
• You have strong business acumen and the ability to influence and develop deep working relationships with leaders.
• You are data-driven and have experience leveraging robust data and metrics to provide insight and guidance to drive change.
• You work at a high level of autonomy and can manage multiple ongoing issues and complex employee matters with minimum supervision.
• You have deep knowledge of HR compliance regulations, employment laws, and industry best practices.
  
  

You'll Get Bonus Points For

• Financial Services industry experience
• Contact center experience
  
  

Compensation

Target base salary: $145,000 - $160,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.