Title:HR Shared Services Analyst (Benefits Specialist)Location:RemoteDuration:3 Months Temp to Hire Job Description:
HR Shared Services Analyst - Benefits Specialist
JOB SUMMARY The benefits specialist is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan. This role will also help resolving inquiries from employees on HR processes and programs independently or collaborating as needed with other HR Shared Services team members. You will work alongside an HR team that is internal customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change and is someone who has excellent tactical implementation and operational excellence. This position requires high level of confidentiality, excellent communication, and organizational skills along with the ability to multi-task.
ESSENTIAL JOB FUNCTIONS • Ensures the accuracy of all benefits enrolments in the HRIS to provide vendors with accurate eligibility information. • Assists with new-hire orientations. • Performs quality checks of benefits-related data. • Assists employees regarding benefits claim issues and plan changes. • Distributes all benefits enrolment materials and determines eligibility. • Enrolls employees with carriers and process life status changes. • Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries. • Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities. • Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment. • Assists with the open enrollment process. • Provides necessary reports for allocation/billing charges. • Serves as an informational resource for the HR Shared Services Team including but not limited to onboarding, offboarding, and Payroll policies and procedures. • Answers and explains HR-related questions to employees in North America in a clear, accurate, and timely manner. • Document all customer interactions via Salesforce Voice (phone system) in the Salesforce case management system. • Ensure proper triage, escalation, and effective resolution of more complex inquiries to the HR Shared Services Manager. • Deliver excellent core standard services to employees. • Understand and meet the HR Shared Services team established SLAs. • Back up other (HR) Shared Services team members, as needed. • Performs additional HR tasks and/or special projects, as assigned.
POSITION QUALIFICATIONS • Bachelor’s degree (BA) or equivalent from two-year college or technical school is desired • Minimum of two (2) years’ experience in benefits administration, not to exceed seven (7) years. • Minimum two years customer service experience • Foundational knowledge of HR, Benefits and Payroll concepts preferred. Ability to learn and retain knowledge of our policies and business processes. • Strong verbal and written communication skills. • Ability to cross-train and perform different job functions within HR Shared Services Team. • Ability to use HR technologies to perform job requirements (chat functionality, BT phone platform, Workday, and Salesforce).
KEY COMPETENCIES • Ability to deliver quality, error-free work in a fast-paced, high production environment. • Strong time management, organizational and prioritization skills, as well as the ability to multi-task and track multiple deliverables. • Ability to respond to common inquiries or complaints quickly and accurately from employees, as well as ask clarifying questions to ensure understanding. • Customer service oriented with demonstrated ability to effectively communicate with team members and employees of all levels. • Uses strong inductive and deductive reasoning to solve problems involving several options in situations - analytical skills. • Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude. • Agile and able to quickly adapt to ever- changing business needs. • Ability to work independently, in teams and as part of a collective group. • High level of proficiency with Microsoft Office applications.
COOPERATION/TEAMWORK:
Works well with others.
Contributes input to improve outcomes.
Asks others for opinions and feedback; provides feedback.
WORKING CONDITIONS • Virtual environment • Sitting, typing, hearing, and speaking for long periods.
Seniority level
Entry level
Employment type
Contract
Job function
Human Resources
Industries
IT Services and IT Consulting
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