HR Generalist

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. For more information about our privacy policy, please click here. The HR Generalist will provide full-spectrum, front-line human resources support and high touch customer service to field operations managers, associates, and stakeholders. The Generalist serves as a partner with and trusted advisor to the HRSC Senior Manager, HR Operations & HRIS, and operational leaders to ensure Towne Park’s human resources processes and systems are fully optimized to support the company’s human resources and operational strategies in the most effective and efficient manner possible. Adheres to all company policies, procedures and business ethics codes. Maintains confidentiality at all times. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $52,000.00-$75,000.00 Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. SUMMARY Provide Tier 2 (Medium Risk) HR support: Provides HR support by serving as escalation point for inbound inquiries received by the HR Support Center that cannot be resolved at Tier

• HR Support may include: Employment policies and employee relations questions, issues and concerns, employment policies and laws, and recommends course of action as appropriate. Respond to general escalated inquiries and perform processes, such as those related to job changes, transfers, promotions and demotion and termination including final pay process. Employee Relations: Assists in the research and resolution of Employee Relations issues either individually or in partnership with the appropriate Human Resources Business Partner to resolve more complex complaints or issues such as regarding attendance/scheduling concerns and workplace situations or issues. Compliance & Audit: Onboarding and Offboarding: Ensure onboarding compliance regarding required paperwork and acknowledgement forms along with I-9 Compliance (I-9 Dashboard). Workday Tasks: Enter and approve transactions in Workday, maintaining accurate Workday data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and final pay. Workday Reporting: Audit checks for data integrity and compliance standards Unemployment: Submit or verify information relating to unemployment claims and provide requested supporting documentation. Review unemployment decisions and attend requested hearings. Subpoenas: Respond, provide, and assist with documentation for subpoenas and various legal requests. Ad-hoc projects: Provides suggestions for training materials, user guides, and FAQs that can be used by associates and managers to accomplish common tasks. QUALIFICATIONS Education: Bachelor’s degree in business-related field with two (2) to four (4) years of related experience and/or training. Work Experience: Two (2) to four (4) years of previous Human Resources experience with exposure to subject areas including HR Systems, Benefits, & Payroll. Knowledge: Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook). Experience with Workday preferred. Skills: Energetic, outgoing, customer-oriented personality. High level of personal accountability and a desire to own issues through final completion. Intellectual curiosity. Desire to find answers to questions with minimal to no intervention from manager. Excellent written and verbal communication skills to effectively convey key information to managers and associates. Ability to work independently and effectively plan and set priorities for self to accomplish required tasks. Sense of ownership over one’s work and a strong attention to detail. Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials. Ability to work flexible hours as needed. Who is Towne Park? We’re 10,000+ teammates delivering specialized hospitality services to 700+ locations nationwide, ranging from boutique hotels and sprawling luxury resorts to nationally ranked healthcare institutions and commercial parking enterprises. We’re 10,000+ teammates brightening the days of millions of guests as their first and last interaction at our locations. We’re 10,000+ teammates who believe in giving people like you countless opportunities to learn and grow! Since 1988, Towne Park has delivered specialized hospitality services including valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience. Our track record of success and growth has resulted in seven appearances on the Inc. 500|5000 List of the fastest-growing private companies since 200
• Towne Park's unique culture includes a collaborative, social work environment that fosters high visibility and career progression. Regardless of your role, there’s a training and development program designed to prepare you for the next step in your Towne Park career. Consider joining Towne Park if you're Driven To Serve®. Please visit www.townepark.jobs to apply today! Click HERE to learn more about the following: Towne Park is an Equal Opportunity and E-Verify participating Employer. Towne Park will consider for employment qualified applicants with arrest and conviction records. Towne Park complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at HRSupport@townepark.com or (844) 869-63
• Towne Park complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.