Housing Retention Specialist, Tenant Success Services

Tenant Success Services is Breaking Ground’s newest model of permanent housing service which includes projects that are a part of NYC’s Department of Housing Preservation and Development (HPD) Our Space Initiative as well as private partnerships with developers. Utilizing a Critical Time Intervention (CTI) approach, the program provides "light touch" housing retention services to formerly homeless households during the first year of tenancy, assisting with their transition out of the shelter system and into permanent housing.

Reporting to the Clinical Coordinator, Tenant Success Services the Housing Retention Specialist implements “light touch” supportive services and through their interventions promotes and fosters long term housing stability, prevents eviction, and return to shelter. The Housing Retention Specialist carries a caseload of up to 20 households, including formerly homeless families and individuals with special needs or who are at risk of eviction as a result of rent arrears or other lease violations. The Housing Retention Specialist conducts home visits on a weekly basis, upon move-in, and during the first 1-3 months. As households settle into their new homes, levels of services will be adjusted accordingly, and ongoing, so that services are right-sized for each household. Efforts are largely preventative in nature focusing on maintaining benefits/subsidies and avoiding rent arrears, referral to community-based services, community integration. The Housing Retention Specialist is the liaison between on-site social services and property management staff.

Essential Duties And Responsibilities

Conduct regular home visits in tenants’ apartments

Escort tenants to appointments as needed

Conduct initial and ongoing assessments to assess observed and self-identified needs, and create mutually agreed upon service plans

Provide assistance obtaining and maintaining entitlements and benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal

Promote financial literacy through group programming, workshops, and individual sessions. Topics include assistance with creating and managing a household budget, referrals to financial repair services, etc.

Connect tenants to short-term rental assistance by referring households in need to the local Homebase provider and other rental assistance programs

Provide education and guidance around lease responsibility including expectations around being a good neighbor, rent obligations, use of the unit, safety, etc.

Collaborate with building management during regular meetings to address any concerning issues raised by building management or other tenants

Provide referrals to community based primary care and behavioral health services

Support education and job training including workshops, individual counseling, referral to educational resources including GED support, and referral to vocational preparation resources including resume assistance and job training/placement programs

Provide DV/IPV support including crisis intervention, safety planning, and connection to community resources for ongoing services and support

Assist with tracking school attendance and school interventions

Maintain record keeping in compliance with agency standards as well as those of City and State agencies

Perform other duties as assigned

Minimum Qualifications

Bachelor’s degree in Social Work or related field required, MSW preferred

Minimum 3 years of experience working with formerly homeless individuals and families

Housing-based Case Management Experience Strongly Preferred

Demonstrated understanding of behavioral health, and is familiar with best practices in mental health and substance use recovery which are rooted in harm reduction

Ability to positively engage with residents who present with special needs

Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders

Excellent interpersonal skills, creativity, and problem-solving ability