Housing Eligibility Specialist
Housing Eligibility Specialist
Eden Housing Limited
Cleveland, OH
See who Eden Housing Limited has hired for this role
Summary
The Housing Specialist supports participants in our housing subsidy programs by determining ongoing
eligibility for the program, answering client, landlord and case manager's questions regarding our
processes, and helping clients to remain on the program to receive assistance with rental subsidy
payments.
Essential Job Functions
accurate prior to approval, only if needed.
A high school diploma or GED is required. An Associate's Degree in Social Services or related field is preferred. 2-3 years of work experience with the Housing Choice Voucher program or other housing assistance program is also preferred.
One to two years of experience working with the mental health population is preferred.
EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.
Vision
EDEN recognizes that housing is a basic right of all people, and the first step in helping those vulnerable and disadvantaged transform their lives. We envision, that through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home. We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations.
Equal Employment Opportunity
Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.
Diversity, Equity, And Inclusion (DEI)
EDEN's primary goal is to transition people from housing crisis to housing stability. We believe our vision to end housing insecurity and homelessness in Northeast Ohio can only be achieved when we embrace diversity, equity, and inclusion as both agency values and practices.
The Housing Specialist supports participants in our housing subsidy programs by determining ongoing
eligibility for the program, answering client, landlord and case manager's questions regarding our
processes, and helping clients to remain on the program to receive assistance with rental subsidy
payments.
Essential Job Functions
- Processes applications and approves based on income, disability, homeless status (if applicable) and
- Ensures that clients approved for the program have located a unit within 120 days of approval, if
- Completes and finalizes annual recertifications, interim recertifications, and move recertifications with
- Use basic math skills to analyze information on client documentation such as paystubs and Social
- Assures that household changes (size, income, utilities, etc) made at a time other than recertification
- Processes Request for Lease Approvals consistent with approved time frame, including entering new
accurate prior to approval, only if needed.
- Runs the rent reasonable determination to ensure requested rent is appropriate, only if needed.
- Obtains signed lease agreement and processes and finalizes the HAP contract with the landlord to
- Answers questions and refers clients to stability if they are in violation of the program policies, their
- Works with tenant, case manager, landlord, and other community supports to ensure housing stability
- Communicates through OnBase with the Finance Department to notify it of when to put payments to
- Collaborates with the Finance Department on rent and utility questions from landlords and tenants.
- Coordinates process for complaint and emergency inspections.
- Communicates with participants and their landlords if there is an emergency repair that must be made
- Works with agencies to arrange needed supports for participants, as necessary.
- Handles sensitive communication with social service agencies/landlords/tenants regarding matters
- Works cooperatively with the Supervisor and/or Manager of Long or Short-Term Rental Assistance in
- Responds to participant, landlord, and case manager concerns in a timely manner by phone, in
- Proposes participants for terminations and informs tenants, landlords, and case managers, as
- Maintains tenant files by scanning or uploading required documents into OnBase (completeness,
- Regularly checks OnBase queues to ensure items are moved through to complete processing and so
- Navigate and problem solve issues in software systems used.
- Finalizes End of Participations in EDEN's software system.
- Works with department staff to resolve program issues and implement changes to increase efficiency.
- Assists in the completion of reports, as requested.
- Maintains waiting list, if applicable.
- Enters data into EDEN's software system for HMIS purposes, if applicable.
- Contributes to team efforts by assisting with other duties, as assigned.
- Management reserves the right to designate specialists to specific caseloads and reassign caseloads
A high school diploma or GED is required. An Associate's Degree in Social Services or related field is preferred. 2-3 years of work experience with the Housing Choice Voucher program or other housing assistance program is also preferred.
One to two years of experience working with the mental health population is preferred.
EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.
Vision
EDEN recognizes that housing is a basic right of all people, and the first step in helping those vulnerable and disadvantaged transform their lives. We envision, that through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home. We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations.
Equal Employment Opportunity
Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.
Diversity, Equity, And Inclusion (DEI)
EDEN's primary goal is to transition people from housing crisis to housing stability. We believe our vision to end housing insecurity and homelessness in Northeast Ohio can only be achieved when we embrace diversity, equity, and inclusion as both agency values and practices.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Construction
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