Housing Counselor

The Housing Counselor is responsible for working to provide comprehensive counseling services and marketing homeownership programs that embodies EANDC’s mission by providing practical homeownership opportunities and increasing financial independence for the residents in the communities in which EANDC works. The Housing Counselor will work with clients to facilitate the process toward the attainment of established client goals. The Housing Counselor, under the supervision of the Manager of Homeownership will provide housing and financial counseling and targeted outreach.

Responsibilities

Provide Individual Counseling sessions

• Provide Pre-purchase counseling in the areas of budgeting and credit counseling

• Provide Foreclosure intervention counseling

• Provide Rental counseling

• Maintain client files with required intake and counseling documents

• Negotiate with lenders/advocate for clients

• Track client progression/document in Client Management System

• Link clients with appropriate resources and social services

Maintain Client Files

• Assure customer confidentiality and protection through proper procedures and according to HUD guidelines

• Retain physical files according to HUD guidelines

Assist with Education Classes

• Assist with class preparation

• Teach classes as needed

Complete/Maintain Training Certifications

• Attend NeighborWorks Training Institute as needed

• Attain HUD Housing Counselor Certification within 120 days

• Maintain certifications with continuing education as required

Marketing and Outreach

• Provide general information about housing opportunities

• Assist with community outreach and marketing to meet program goals

• Raise awareness about critical housing topics such as predatory lending and fair housing

• Work with local agencies to affirm fair housing

Assist with the Overall Operations of the Department

• Assist in establishing positive relationship with clients, partners and other housing counseling agencies

• Participate in meetings and presentations

At EANDC we may require other duties that are not listed in the job description be performed as needed or requested by the Manager of Homeownership.

Qualifications

• Public speaking • Customer Service • Data input accuracy • Interpersonal skills • Dependability • Technical skills in Microsoft Office • Ability to read and interpret a credit report

• Have or attain HUD Housing Counseling Certification within 6 months of employment • Have or attain Foreclosure Counseling Certification through NeighborWorks Rental counseling experience within one year of employment • 5 plus years of housing or banking experience • High-school diploma • 1 year of experience in housing counseling preferred