Housekeeping Manager

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Housekeeping systems and processes.
• Perform routine room inspections ensuring cleanliness of rooms to DKN Hotels’ standards.
• Assist in the hiring of housekeeping team members.
• Train, coach and supervise housekeeping team. Conduct weekly meetings.
• On a weekly basis, plan and complete work schedule for housekeeping team.
• Control housekeeping costs.
• Control room supplies, order supplies and take/keep inventory.
• Ensure housekeeping team is properly dressed and complying with safety practices and procedures.
• Control master room keys. Never leave the property with keys.
• Control and maintain Lost & Found Department.
• Report any maintenance items that need immediate attention.
• Assist with laundry as needed.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
• Management retains the discretion to add or change the duties of the position at any time. *
  
  

Supervisory Responsibility

Responsible for overall supervision of housekeeping department.

Independent Judgment Used

Frequently within the guidelines established by management and to the extent of operating within DKN Hotels’ policies and procedures.

Working Conditions/Environment

Interior of guestrooms, hallways and storage rooms. Access to entire exterior and interior of property. Use of approved cleaning agents.

Knowledge/Education/Experience

Minimum of two (2) years hotel experience as a head housekeeper or progressive housekeeping responsibility. Knowledge and safe use of housekeeping and laundry cleaning agents and hotel housekeeping operations.

Skills/Abilities/Other Requirements

Bilingual. Supervision and training skills. Ability to maintain good team member relations. Ability to prioritize, organize and delegate work assignments. Ability to direct performance of team members and follow-up with correction where needed.

Physical Requirements

Frequently walking indoors/outdoors, sitting, climbing stairs. Repetitive bending, stooping, kneeling, crawling, reaching, pushing, pulling, twisting, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Exposure to cleaning agents

Additional Comments

• Must be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Living the DKN Values’ behaviors
• Friendly and courteous to guests and fellow team members at all times.