Housekeeper Supervisor
Candlewood Suites at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working at Candlewood Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay.
- Assists in the hiring, training, and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas. Reports needed improvements to subordinates and managers.
- May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
- Distributes keys and work assignments to staff while maintaining the security of equipment and other supplies issued..
- Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
- Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
- Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
- Reports needed repairs of unsafe conditions to supervisor. Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
- Assists with the coordination of the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Works with staff to ensure linen cart and supplies neat and organized to department standards.
- Works with staff to ensure lost and found articles are turned into supervisor and secured properly.
- Follows procedures for team cleaning and self-inspecting program.
- Displays a professional image at all times through appearance and dress.
- Education/Experience: Basic reading, writing, and math. High school diploma or equivalent preferred.
- At least one year in housekeeping is preferred.
- Certification and/or License Requirement: None required.
- Interpersonal skills.
- Leadership skills
- Communication skills.
- Organizational ability.
- Attention to detail.
- Ability to prioritize tasks
- Flexible worker
- Appreciation of clean facilities
- Logic and reason
- Will be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
- Will be exposed to and working with household chemicals.
- This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell. Since supervising a group of employees and inspecting their work is the major responsibility of this position, Housekeeping Supervisor spends a significant amount of their workday listening and speaking.
- A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening, and closing such items as doors or drawers.
- The person in this position spends a small amount of time utilizing problem-solving, counseling, reasoning, motivating, and training abilities.
- Communication devices such as the telephone or pager may be used for such functions as communicating with the housekeeping department while on the floor.
- Many times, a Housekeeping Supervisor will assist the Housepersons or Room Attendants by helping to clean rooms or public areas. This will involve bending, stooping, and stretching.
- Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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