House Manager

Purpose of the Position:

This position is a part-time, on-call guest services supervisory position within the

Sheen Center front-of-house operations area. This person is intended to provide part-

time support to Sheen Center operations on a per event basis. The House Manager has a higher leadership role among the part-time House staff, as they will be serve as the ranking authority in the event the Patron Services Manager is not present for a particular event or daily shift. Incumbent will supervise or assist in daily and event

supervision of the front desk, box office, seating, concessions, receptions and studio activities. A key focus of this hybrid position is to help shape an exceptional guest experience for patrons following established Sheen Center guidelines.

Reports to: Patron Services Manager

FLSA Status: On-Call, Non-Exempt

Desired Candidate Characteristics

House Manager’s must have supervisory experience and the ability to multi-task.

Incumbent must have exemplary interpersonal communication, phone and guest

services skills. Must have positive professional attitude and appearance. Ability to

work independently as well collaboratively as part of a team. As with all staff

positions, candidate should be in strong alignment with Sheen Center mission and

goals.

Principal Responsibilities:

• Supervise and/or assist in the supervision of house staff daily as needed and

during events.

• Act as fireguard during performances and events, maintaining a safe

environment for all patrons and rental clients.

• Provide exceptional customer service to all patrons/clients and to resolve

any event related issues quickly and respectfully.

• Oversee box office, front desk and concessions cash box distribution and

collection.

• Ensure daily cash count is accurate and all currency us secured in the safe.

• Monitor concessions/merchandise inventory and inform Patron Services

Manager when stock needs to be replenished.

• Complete detailed reports at the conclusion of an event/performance to be

reviewed

Education and Experience:

A Bachelor’s degree in a relevant field is preferred, but not required. Equivalent

supervisory work experience with an arts venue or experience working in the

customer/guest services industry. Proficiency with MS Office products required.

Familiarity with industry standards for all house staff roles Experience with Point

of Sale and AudienceView ticketing software systems preferred.

Additional Requirements

• Valid NYC Fire Guard (F-03) status or must be obtained and be familiar with Sheen

Center venue capacity limits.

• Familiar with Americans with Disabilities Act (ADA) laws and regulations as they

pertain to performance venues.

• Valid AED/CPR certification or must be obtained within thirty days of

employment,

• Valid ServSafe Food Manager and TIPS Alcohol Certification desired.

Working Conditions:

Fast paced environment with flexible hours including required nights and

weekends. Assignments may include light lifting up to twenty-five pounds and

standing for long periods.