We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service.
Responsibilities
Manage hotel room reservations through phone, email, and online booking platforms
Provide information about hotel services, amenities, and policies to guests
Process payments and ensure accuracy of guest information
Handle guest complaints and resolve issues in a timely and professional manner
Collaborate with other hotel departments to ensure guest satisfaction
Qualifications
High school diploma or equivalent
Prior experience in customer service or hospitality industry preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency in computer systems and reservation software
If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Hotel Reservation Agent!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Travel Arrangements
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