Hotel Manager

Company Description

L+R Hotels is a dynamic, highly motivated global private investment company headquartered in London. Our multi-cultural, diverse business manages a 23,000 room portfolio across the UK, Continental Europe, the US, and the Caribbean. From select service hotels to award-winning five-star assets and luxurious leisure resorts, our vision is to create lasting value for investors and communities. We are committed owners and prioritize our employees, guests, and investors in everything we do.

Job Overview

The Hotel Manager is a key leadership role within the hotel, responsible for overseeing the day-to-day operations with a significant focus on the Food and Beverage (F&B). The ideal candidate will ensure that all hotel operations deliver an exceptional guest experience, optimize efficiency, and drive profitability.

Key Responsibilities

Operational Leadership:

• Oversee all aspects of hotel operations including front office, guest services, housekeeping, and the F&B department.
• Develop and implement operational strategies that optimize service quality, productivity and profitability.
• Lead and manage a team of operational staff, providing guidance, coaching, and support
• Ensure compliance with hotel policies, procedures, and standards.

Food and Beverage Management:

• Supervise and manage all F&B outlets, including restaurants, bars, room service, and banqueting.
• Develop innovative banquet and beverage menus and promotions in collaboration with the culinary team to attract guests and drive revenue.
• Ensure high standards of food safety, hygiene, and presentation are maintained.
• Monitor inventory levels, manage supplier relationships, and control costs to maximize profitability.

Guest Experience:

• Foster a culture of excellence in guest service, ensuring all guest interactions are positive and professional.
• Address and resolve guest complaints promptly and effectively.
• Implement guest feedback mechanisms and analyze data to identify areas for improvement.

Staff Management and Development:

• Recruit, train, and mentor staff across various departments, with a focus on succession planning.
• Conduct performance evaluations and provide feedback and development plans for team members.
• Foster a positive work environment that encourages teamwork, professional growth, and retention.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Financial Management:

• Develop and manage the operational budget, ensuring financial targets are met or exceeded.
• Analyze financial performance data and implement strategies to improve revenue and control costs.
• Prepare regular financial reports and forecasts for the General Manager and senior management.

Marketing and Sales Support:

• Collaborate with the sales and marketing team to develop promotional campaigns and initiatives.
• Support events and banquets by ensuring operational excellence and guest satisfaction.

Health, Safety, and Compliance:

• Ensure all hotel operations comply with local laws and regulations, including health and safety standards.
• Implement and monitor safety procedures and emergency response plans.

Qualifications:

·      Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is a plus.

·      Experience: Minimum of 5-10 years of experience in hotel operations, with at least 5 years in a leadership role within the F&B department. Must have experience working in a luxury hotel. (4 or 5 star hotel experience required)

Specific Job Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain

and demonstrate that they can perform the essential functions of the job, with or without

reasonable accommodation, using some other combination of skills and abilities:

·      Strong leadership and organizational skills.

·      Excellent communication and interpersonal skills.

·      Proven ability to manage budgets and financial plans.

·      Deep understanding of F&B operations, trends, and best practices.

·      Ability to work under pressure and handle multiple tasks efficiently.

·      Passionate about delivering exceptional guest experiences.

·      Detail-oriented with strong problem-solving skills.

·      Ability to inspire and motivate a diverse team.

·      Adaptable and resilient in a dynamic environment.

·      This position may require working evenings, weekends, and holidays.

·      Ability to stand for long periods and lift moderate weights may be necessary.

Licenses or Certificates

·      Ability to obtain any government required licenses or certificates.

Grooming

·      All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)